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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Done. You should now be able to log in to your control panel, and your website should start working within 12 hours.
  2. See https://www.helionet.org/index/topic/30634-move-account/?p=138132
  3. I have a functional Ruby on Rails running on Ricky http://krydos1.heliohost.org/testror/ So, I guess we could upgrade Johnny now as long as root admins are willing to install each RoR application manually...
  4. Your account was archived because you haven't logged in for several months. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days or less. Unarchving...
  5. That .war file cannot be deployed because java is not enabled on your account. To request java simply go to https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.php and click Request Java. Please be aware that since you picked the Johnny server the wait to receive java is quite long. The wait to receive java on the Tommy server is generally only a few hours. If you're in a hurry to get your .war deployed we recommend switching servers.
  6. hyper-design.ir is redirecting to hyper-design.heliohost.org because you're running wordpress and you have hyper-design.heliohost.org set as your wordpress main domain. You need to change the setting in wordpress: https://codex.wordpress.org/Changing_The_Site_URL
  7. Done. You should now be able to log in, and your website will start working within 12 hours.
  8. Your account was archived because you haven't logged in for several months. To prevent this from happening again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  9. There you go https://krydos.heliohost.org/cgi-bin/modules36.py
  10. That's a good idea. We'll keep that in mind as we continue growing and buying more servers. In the meantime you can use a free cloudflare account to serve static content while the server is slow and cloudflare also helps reduce server load as well as speeds up response times to most everyone worldwide.
  11. You're on Tommy which offers instant domain activations. What this means is apache has to restart. A lot. You're on a server with thousands of other people and each time someone adds or changes a domain apache restarts, and each time apache restarts there is a lag of a few seconds where pages won't load for a bit. This is one of our main features of the server. We could reduce the restarts like Johnny or Ricky, but then domains would take hours or days to start working. We keep a close eye on the response time of Tommy though as he's our flagship server. For the last 4 hours his median response time has been .010 seconds, and his mean response time has been .143 seconds. We think that's an acceptable balance. If you want a server that only restarts apache for you and you alone you need to be the only person on the server. Check out https://www.heliohost.org/partners/vps for that service.
  12. You were blocked for logging in to cpanel with the wrong username and/or password too many times. You can prevent this from happening by logging in at https://www.heliohost.org/login/ Unblocked.
  13. There you go https://krydos.heliohost.org/cgi-bin/modules36.py
  14. If there is a .war file that gives an error keep it uploaded in your home directory, let us know, and we can try manually deploying it. If I manually deploy it I might be able to get some useful error messages for you. We aren't able to provide error message access because the log files contain information for the whole server and there might be private information in there from another user, and disclosing that information would violate our privacy policy.
  15. You picked the Ricky server which is our only server that doesn't support asp.net. If you want to be able to run asp.net 3.5 or lower you can move to Johnny. If you want to be able to run up to asp.net 4.6 you'll need to be on Tommy.
  16. You got suspended for running a Facebook spam bot. Sending spam is against our TOS.
  17. The timeout message happens once you're already blocked, so the failed logins happened before the timeout message.
  18. From https://www.helionet.org/index/topic/29658-servlet-deploy/ quote: Please be aware that this system is still in testing and for now the deployment may take several hours to complete, but once the system is more fully tested we expect the deployment time to decrease considerably. We've had people wait up to 24 hours for the deployment conditions to be met. It looks like your last deployment took about 6 hours so that's well within the expected range. It also seems to have succeeded and can be located at http://greifswalder-bachwoche.heliohost.org/gwbw_new/ Going to that url looks like it's working and I don't see any error messages either.
  19. It says failed SFTP logins. Unblocked.
  20. The fastest way to upload files is to upload an archived tarball of the directory structure and files, and then extract it on the server. The slowness of FTP/SFTP/WebDAV/etc. is probably because of the number of files not the transfer rates. I just tested the upload/download speed of Tommy and he's right around 100 Mbit/s both directions. Is your home internet connection upload speed higher than that? Do you consider 100 Mbit/s slow? Also, a lot of developer tools like Visual Studio Code, Dreamweaver etc. that I've seen support differential file transfer anyways over regular (S)FTP. I would use rsync though if it were available, but as hard as FTP is for most people to figure out I doubt many would use it. I'm actually a little surprised that cpanel doesn't support it now that I think about it.
  21. Your account was archived because you haven't logged in for three months. You can prevent your account from becoming archived again by logging in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... Done. You should now be able to log in again at the above link, and your website should start working again within 12 hours.
  22. Unblocked. Make sure you have the right username and password entered in to dreamweaver.
  23. You might also want to check your spam folder and whitelist our emails. We sent you a warning email a couple days prior to the inactivity, and we sent a second email right when your account was deactivated. If you had received either of these notifications you could have prevented this downtime on your site. Both emails contain instructions on how to prevent inactivity, and reactivate an account once it's inactive.
  24. This happens sometimes on Johnny because he is an experimental server. That means he experiences high load more often than a production server would. When the load is high delicate processes like creating an addon domain can fail. If you need a more reliable server with better uptime so new domains get added without errors and start working instantly instead of within 12 hours we recommend moving your account to Tommy. To fix your addon domain create the subdomain eves-apple.tornrawk.heliohost.org. Once you do that your eves-apple.ga domain should show up on the addon domains page. Once it shows up it can take up to 12 hours to start working. Let us know if you need help with any of this.
  25. That makes sense about needing an infinite loop type script instead of a script that runs every 5 minutes. Perhaps this post with help you? https://www.helionet.org/index/topic/29129-python-script-behavior/?p=132451
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