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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Like it says in the autoreply that you already received our system doesn't accept attachments or images. Please resend your email with a link to your image instead of attaching it.
  2. We'll post it on the news here at helionet, facebook, and twitter. MyISAM tables are read/write already. Just InnoDB tables are read only.
  3. This might explain a lot of it http://wiki.helionet.org/HelioHost_History
  4. As it says in the autoreply our system discards email attachments and images. Please resend your email and post a link to the image instead.
  5. Change lines like this CREATE TABLE `oxtb_accounts` ( `account_id` mediumint(9) NOT NULL, `account_type` varchar(16) NOT NULL DEFAULT '', `account_name` varchar(255) DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8; to CREATE TABLE `oxtb_accounts` ( `account_id` mediumint(9) NOT NULL, `account_type` varchar(16) NOT NULL DEFAULT '', `account_name` varchar(255) DEFAULT NULL ) ENGINE=MyISAM DEFAULT CHARSET=utf8;
  6. Create a backup .sql file, edit the file to change all innodb tables to myisam, and then import the database back into mysql.
  7. Download a backup of your innodb tables, and then edit the .sql file to use myisam instead of innodb. Then upload the backup to a new database.
  8. Soon. Make sure you've taken your backups.
  9. You're not unsubscribed. Do you want to be? The other guy with the same ticket number as you that also received thousands of emails specifically requested to be unsubscribed so I did. You should still be able to receive email support via support@heliohost.org.
  10. Yeah, I use custom plans all the time. I put my account on a test plan where I can test plugins. Basically you can pick and choose which buttons you want to show up in someone's cpanel.
  11. What happened was two emails ended up randomly having the exact same ticket number. The chance of this happening is roughly 1 in 100,000. The more ticket numbers get used makes it slightly more likely, but still you basically won the email lottery here. Have the emails stopped?
  12. We've been planning on adding node.js on our other servers too. It's going to take considerable effort on our part to write the plugin though. We're not sure exactly what we're going to install on Lily other than asp.net. I've never set up a windows server before. Wolstech has a lot more experience with windows than I do.
  13. What happened was two emails ended up randomly having the exact same ticket number. The chance of this happened is roughly 1 in 100,000. The more ticket numbers get used makes it slightly more likely, but still you basically won the email lottery here. This reply won't get sent to you, and I've unsubscribed you from future support emails.
  14. What happened was two emails ended up randomly having the exact same ticket number. The chance of this happened is roughly 1 in 100,000. The more ticket numbers get used makes it slightly more likely, but still you basically won the email lottery here. This reply won't get sent to you, and I've unsubscribed you from future support emails.
  15. I don't mind the questions. A major reason we use a forum instead of a ticket system like most companies is so people can search HelioNet to see if anyone else has ever had that question before. Plus it adds useful keywords to our site meaning google searches may list us for those searches.
  16. Just let us know the server, python version, and what modules you need so an admin can install it for you.
  17. Yes, plus some of the other ways of logging into cpanel may not count your login which means you could get suspended for inactivity even though you are logging in frequently. If you log in at https://www.heliohost.org/ you can be sure your login is counted.
  18. Unblocked. If you log in at https://www.heliohost.org/login/ this won't happen again.
  19. This happens sometimes on Johnny. You picked our experimental server which means that it has more downtime and higher load than our other servers. When the load is high it can break delicate processes like creating an alias domain. I created the alias domain on your account for you. It should start working within 12 hours.
  20. Tommy is our fastest and most reliable server. Due to a lack of hard drive space, see https://www.gofundme.com/heliohosts-lily-server-and-storage-increase , we are currently unable to provide any free signups. Our donors are welcome to move or create accounts on Tommy though. Once we have the extra storage space installed on Tommy we will reopen free signups.
  21. Your file has dos line endings. This is usually because you wrote the file on windows and then uploaded it. You can either use an editor that can output linux line endings, or just copy/paste your code into the file manager in cpanel.
  22. Done. You should now be able to log in and your website should start working within 12 hours.
  23. Does this help? https://stackoverflow.com/a/40545971
  24. I've actually had the same IP address on my phone since something like 2006. Cingular, which was bought by AT&T, originally gave me the IP and it still hasn't changed.
  25. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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