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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Unblocked. It was for failed SFTP logins, so make sure you have your credentials saved correctly in your SFTP client.
  2. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2020-12-10. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  3. No, it shouldn't have any effect. You're on Johnny though which is our experimental server. That means he experiences lots of instability and high load spikes. Johnny just probably happened to be having high load around the same time that you set your picture which can cause invalid login messages and 500 errors.
  4. Our organization is located in the US, so it is illegal for us to provide service to anyone from Iran. Sorry for the inconvenience, but you'll need to find another hosting provider, or convince our governments to get along. EDIT: It might also be useful for you to know that cpanel is based in the US as well, so you won't be able to use any hosting provider with cpanel.
  5. Try this https://www.simplystatic.co/ It increases the speed of your site, reduces the load, and as long as you block access to the dynamic part of your login reduces your chances of getting hacked to nearly zero. Also, you're in violation of our terms of service. Each user is allowed to have one account. Please delete all accounts in excess of one immediately. I wouldn't have unarchived your other account if I had noticed.
  6. You're actually on Tommy, so for the host use tommy.heliohost.org or 65.19.143.6.
  7. Remote access enabled.
  8. We implemented a way for users to deploy their own .war files since that post was made. I checked and it looks like you already have java enabled, so to deploy a .war you just need to Go to https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.phpClick the upload buttonSelect the .war file from your hard drive to upload to /home/slimsim/example.warSelect the .war file from the dropdown menu if there are more than 1 .war file uploaded to /home/slimsim/Click the deploy buttonWait patiently and refresh the page. For a new deployment, or if you change the filename of your .war file it can take up to 2 hours to deploy. If you submit an updated file with the same name as before it only takes a few minutes to deploy. If it takes longer than 2 hours let us know because there might be something wrong.When your .war file is deployed it will show a URL link to the deployed .warIf it fails to deploy it will let you know and you can contact us for detailed error logs. We aren't able to provide direct access to the error logs because they contain information for all of the users on your server, and might contain other people's private information
  9. This is a useful tool for checking ssl certificates: https://www.sslshopper.com/ssl-checker.html#hostname=christianenremoto.tk https://www.sslshopper.com/ssl-checker.html#hostname=christian.heliohost.org
  10. Yes, it looks like autossl has run, and I see a valid ssl certificate on both christianenremoto.tk and christian.heliohost.org.
  11. 37 simultaneous postgresql connections left open and idle is too many. Please try to limit yourself to 4 open connections. If this happens again we will probably have to set a hard limit of 4 open connections for all Johnny users and if you try to open more than that you'll just get an error message. Unsuspended.
  12. Please try these settings: File protocol: SFTP Host name: 64.62.211.134 Port number: 1312 Username: xpto2k Password: <same as cpanel> Please note the port number, as by default SFTP tries to connect to port 22. Also note the username has to be all lowercase, and you can't use your email address to login. Let us know if that helps.
  13. You're on Tommy now. Thank you for the donation.
  14. Another person on your server was complaining about not being able to connect to postgresql too. Since he posted the actual error message I was able to figure out that one account on Johnny was hogging all the available postgresql connections. Perhaps this was your issue too? https://www.helionet.org/index/topic/41312-psql-remaining-connection-slots-are-reserved-for-non-replication-superuser-connections/
  15. That's the error message you see if someone on your server is using up all the available postgresql connections. Thanks for letting us know.
  16. Your account is not suspended.
  17. I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-11-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  18. You can monitor your load here https://johnny.heliohost.org:2083/frontend/paper_lantern/load/index.live.php
  19. I just tested your account by logging in to it and it is active, not suspended, and fully functional. Try resetting your password here https://johnny.heliohost.org:2083/resetpass?start=1
  20. You might want to whitelist @heliohost.org emails to be delivered to your inbox. The inactivity warning emails comes about 2 days before your account becomes inactive from no-reply@heliohost.org. Then you get another email right before your website gets disabled for inactivity. If you want I can send you a test email to make sure you're receiving them.
  21. Users are not allowed to edit php.ini on our shared hosting because then they would be able to allow dangerous php functions like exec() that we have disabled. If you need direct access to edit php.ini you may do so on one of our VPS plans where you have the entire server to yourself and have root access to change any of the settings. https://www.heliohost.org/vps/ Imagick has a tendency to fill the /tmp directory and crash the server, so we only enable it on 1 PHP version per server at a time. Right now it's enabled on Tommy's php 7.3. https://krydos.heliohost.org/73/phpinfo.php If you want to use imagick I recommend you change your php version to 7.3. The default php version on Tommy is 7.2 so that is probably what you are currently using. To change the version click the Multi-PHP button in cpanel. Yes, we plan to add php 7.4 on Tommy before much longer. There is no set date for it though.
  22. Unarchived. I have increased your storage to 3000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  23. Did you not get the email I sent from my personal heliohost.org account?
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