Krydos

There is no reset button. You'll need to back up your account, delete it, recreate it, and restore your backups.

I made the java deployment page in cpanel smarter so it should display the proper url regardless of whether manual changes have been made. Is it working for you? Let us know if you find any other bugs. These self-deployment scripts are fairly new, and a very small number of people use them.

I manually edited the configuration file for you to see if it would help all of your issues. If you want I can change it back? The automated deployment script doesn't know about my manual changes.

You have remote access to the database "saswatsa_SMS_mvc" like you requested not the database "postgres".

You can upgrade to php 7.0, 7.1, and 7.2 when you switch servers to Ricky or Tommy.

You've been approved for up to 250 emails per day. We don't whitelist very many people like this so if your account accidentally gets suspended again it's likely due to a bug in our system, and you should let us know immediately.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

It looks like you were using wordpress which can be really high load if improperly configured. Most of our high load suspensions are due to wordpress. It's interesting that you complain about your site going down when it was your account causing the whole server to go down. No, there isn't a traffic limit. We offer unlimited bandwidth. We also offer unlimited memory usage and cpu usage as well. The problem is if your account starts to adversely affect the entire server's uptime and speed. When that happens the offending account is suspended to prevent the thousands of other websites hosted on your server from going offline. Not really. Your site over the past week has used about 1.5 gb of bandwidth. For comparison another one of our accounts used 38 gb of bandwidth and came in at #68. Your account used less than 4% of that bandwidth and came in at the highest cpu usage and highest memory usage. The problem is definitely not the traffic, but rather wordpress. Do you have any plguins installed? Sometimes they can go haywire and cause a lot of load.

Poof.

It looks like the subdomain you need to create is emailsaga.jcook.heliohost.org (Notice the extra ga in there.)

No idea. The nature of the problem suggests Johnny, and the title of the post confirms it.

If you're trying to do ruby cgi then the files go in /home/jess27/public_html/cgi-bin/ If you're trying to do ruby on rails then the files go in /home/jess27/rails_apps/appname/ You may overwrite any files on your account that you want to. It's your account afterall.

Done. You should now be able to log in and your website should start working within 12 hours.

Numpy, pandas, and requests were already installed, but I added mysqlclient, slackclient, and sqlalchemy for you. You can see what is already installed at https://krydos2.heliohost.org/cgi-bin/modules36.py

Your username always gets appended to the front of the .war file. The reason for this is you're on a multiuser system and you're not the only person with java enabled on their account. If you deployed a file named test.war and then another person deployed test.war it would overwrite your file and your website would suddenly change to their content. To prevent this your username is added to the front so cridus10_test.war is unique from other_test.war. Adding your username to the front of the .war isn't required, but if it isn't there the system renames it and deploys it that way. Some .war files don't like being renamed so if people are having trouble with cookies or paths or whatever we recommend naming it properly yourself.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Try naming your .war file arkham19_mb.war. Sometimes .war's can't handle being renamed.

The database joserg96_ireport has been dropped.

I've been waiting for you to post the example text from an email you would send. Your screenshot doesn't show anything. Where do you get your email addresses from? How do people unsubscribe from your emails?

Unblocked.

The backup link has been emailed to your contact email address. I didn't drop the database because it sounds like some of the tables are myisam and they may have changed since the backup was created. You can either create a new database and restore the backup into it or let me know and I can drop the database. Make sure it's fully backed up if you do request a drop.

How do you get your clients email addresses? What is the process for your clients to unsubscribe from your emails?

Ok, that is for our donor only server. https://www.heliohost.org/tommy/ Just let us know your transaction ID.

You had millions of php session files. I've been deleting them for like 30 minutes already...