Krydos

You're actually at 8/5 domains for your plan. Would you like to remove some domains, or upgrade to a plan that allows more domains?

Can you get this implemented?

It looks like you were already on Morty, and for some reason on 2026-03-11 you decided to downgrade to Tommy. I can move you back to Morty for free if you want, and you already have a balance of $16.38 which should last you about 16 months as long as you don't have any load overages.

1 domain removed, and 1 domain added. Keep in mind if you need more domains you can upgrade to Morty which allows 15 domains, has much better speed and uptime, and doesn't require monthly logins, etc.

Added. You're now at 9/10 domains.

The PHP max_input_vars on your domain as been changed to 3500.

If someone goes to donation.theclippercampaign.com do you want them to get redirected so their browser shows donations.theclippercampaign.com in the URL bar?

DNS records set.

Refund issued, and account deleted. Thank you for complying with our terms of service.

Added.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

It's been a week and you still haven't fixed your DNS issues. We can't login to your Namecheap account for you and fix this, so it's something you're going to have to do yourself if you want to host this domain with us. We could add a free temporary domain such as claudianunesdesign.helioho.st so you can make sure the account is working prior to changing your claudianunesdesign.com DNS settings if you want. Let us know if you need additional help.

If someone goes to meritukovstepan.helioho.st do you want them to get redirected show their browser shows supnot.helioho.st?

You can remove it yourself.

A few things I wanted to note: 99% of your load is coming from the one Wordpress site travel-lk.com. I would recommend switching to another software other than Wordpress if you want better performance for the whole VPS. If you refuse to get rid of Wordpress, you really should add some more memory. Decreasing the resources MariaDB and PHP 8.3 are allowed to use helps keep the system from swapping, which increases the speed, but in order to get truly fast speed you should still increase the memory. Your system is still pretty swapped. Over 1000 MB in swap right now, but it's mostly spamd processes, named, etc. which you probably aren't even using anyways. Just like in point 1 and 2 you really should increase the memory until your system doesn't need to swap at all.

Is the VPS running faster now?

I took a look at your VPS, and it is indeed very slow. This is because MariaDB and PHP-8.3 are using all your memory, and your load is very high. Between MariaDB and PHP-8.3 they are using 3081 MB of memory and your VPS only has 2048 MB memory, and the OS and everything else needs to have some memory to operate too. When I checked you only have 300 MB free, and 1.4 GB is swapped. You should aim to have only 0-50 MB swapped, and definitely more free memory than only 300 MB. Here are some options to increase the speed of your VPS: I would recommend increasing your memory to 3 GB or 4 GB at https://heliohost.org/dashboard/upgrade/ You could modify the MariaDB config to use less memory if you don't want to upgrade the memory. You could modify the PHP-8.3 config to use less memory and/or have less FPM workers if you don't want to upgrade the memory. In order to free up some memory for you, I restarted MariaDB, but it will likely just swell back up to the same memory usage as before unless you modify the MariaDB config as I suggested in option 2.

Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.

Did you intend to signup for a new VPS, or were you trying to renew the VPS that was powered off yesterday?

WSGI restart control has been disabled on the domain softhauz.ca

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.154.90 and an AAAA record with the value 2001:470:1:1ee::1002

The only domain on your account has incorrect DNS settings.

Outbound TCP port 14580 on Tommy has been opened to 85.188.1.173, 148.251.228.229, 51.68.189.96, and 51.178.19.212. Does it work now?

You can disable modsecurity rules yourself. 1. Login at https://heliohost.org/login/ 2. Click Continue to Plesk. 3. Click Websites & Domains in the left navigation pane. 4. Click your domain to expand the view. 5. Click the Dashboard tab along the top. 6. Click Web Application Firewall icon in the bottom right corner. 7. Type the ID "210580" into the Security rules IDs box (without the quotes). 8. Click ok at the bottom of the screen. 9. Wait for up to 2 hours for Apache to restart. Let us know if you run into any issues with the above process.

It looks like the upgrades from yesterday broke some of the email functionality of the Tommy server. Webmail wasn't working and receiving emails was failing as well. However, sending emails continued working. Webmail and incoming mails should be fixed now. Any emails that were sent to domains on Tommy overnight should work now because the remote mail servers should continue retrying now that the server is correctly accepting mail again. So no emails should be lost, but rather just delayed a bit. Thanks to the users who reported these issues. Let us know if you're noticing any other issues on the Tommy server after the upgrades.