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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,817 topics in this forum

  1. Upgrade Questions

    By devashraf,
    • 1 reply
    • 478 views

  2. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 473 views

  3. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 371 views

  4. i need help

    By LibertyVision,
    • 2 replies
    • 414 views

  5. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 699 views

  6. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 589 views

  7. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 661 views

  8. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 655 views

  9. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 540 views

  10. Remote database

    By evangadiforum,
    • 1 reply
    • 309 views

  11. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 363 views

  12. Script timed out

    By Dzmitry,
    • 0 replies
    • 383 views

  13. Python scheduled task

    By daneesv,
    • 1 reply
    • 495 views

  14. [Solved] Database not working

    By msbsurfi,
    • 2 replies
    • 447 views

  15. [Solved] Add domain to account

    By techkitty,   
    • 1 reply
    • 489 views
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