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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,093 topics in this forum

  1. heliohost account password reset

    By fvirili,
    • 1 reply
    • 292 views

  2. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 275 views

  3. Hosting

    By Armanikiper,
    • 1 reply
    • 280 views

  4. I want to add new domain names

    By costcowh,
    • 4 replies
    • 406 views

  5. [Solved] I want to add new domain names

    By futureeternal,
    • 1 reply
    • 439 views

  6. [Solved] Access emails

    By paulbieniek,
    • 2 replies
    • 354 views

  7. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 311 views

  8. [Solved] Additional Domain needed

    By ancient,
    • 1 reply
    • 325 views

  9. [Solved] SSL

    By ancient,
    • 2 replies
    • 403 views

  10. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 274 views

  11. No sign up email

    By denegcon,
    • 1 reply
    • 277 views

  12. [Solved] SMTPAuthenticationError using Django

    By tdevries,
    • 5 replies
    • 3k views

  13. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 360 views

  14. Increase php limits for typo3

    By huberret,
    • 5 replies
    • 760 views

  15. [Solved] Delete Hosting Account

    By RH9,
    • 1 reply
    • 425 views
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