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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,871 topics in this forum

  1. Still cant login to cpanel after 42 hours

    By bourkey,
    • 1 reply
    • 645 views

  2. Unable to Access New Account

    By syst3m,
    • 1 reply
    • 817 views

  3. Cant login cpanel

    By mechulkalan,
    • 1 reply
    • 912 views

  4. Hosting account activation issue

    By krolm,
    • 6 replies
    • 1.3k views

  5. requesting account reset

    By boreas,
    • 3 replies
    • 1.1k views

  6. Delete account

    By clanuis,
    • 1 reply
    • 673 views

  7. ssh cpanel

    By Dragon_Legion,
    • 1 reply
    • 888 views

  8. I can't login to my cpanel

    By rapture,
    • 1 reply
    • 830 views

  9. login failed

    By hwkoch,
    • 2 replies
    • 790 views

  10. Content deleted

    By panchito,
    • 1 reply
    • 766 views

  11. Another 'Heliohost Account Queued'

    By n747mm,
    • 2 replies
    • 848 views

  12. Cant run a perl script

    By cl58,
    • 3 replies
    • 881 views

  13. i didnt get nameservers

    By Jimmy,
    • 8 replies
    • 1.3k views

  14. my host has been deleted?

    By Simone Baracchi,
    • 1 reply
    • 644 views

  15. account issue

    By IsaacZ168,
    • 2 replies
    • 786 views
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