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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,290 topics in this forum

  1. Admin help me！attacked by Malicious software

    By ylsnuha,
    • 1 reply
    • 951 views

  2. Error creating account, I can't create an account after 2 tries.

    By adamata,
    • 2 replies
    • 1k views

  3. Error creating parked domain

    By vteamchina,
    • 5 replies
    • 1.4k views

  4. heliohost.org www folder

    By ilovemywii,
    • 1 reply
    • 802 views

  5. There was a problem creating the addondomain.

    By teamroots,
    • 1 reply
    • 727 views

  6. Could not connect to MySQL

    By teepwale,
    • 2 replies
    • 813 views

  7. My Heliohost free web hosting account

    By TrulyTD,
    • 1 reply
    • 901 views

  8. Recover Username

    By Rick,
    • 4 replies
    • 1.5k views

  9. Abuse

    By bandrews123,
    • 3 replies
    • 1.1k views

  10. Please Activate My Account

    By aamsur,
    • 1 reply
    • 702 views

  11. Please Delete my Account

    By joshuaru,
    • 1 reply
    • 715 views

  12. Unable to signup in Heliohost

    By Creativas,
    • 8 replies
    • 2.2k views

  13. Access port for free host

    By taho,
    • 1 reply
    • 906 views

  14. 500 Internal Server Error 1 2

    By b_ing,
    • 15 replies
    • 3.3k views

  15. HelioHost Account Queued

    By iphysics,
    • 1 reply
    • 1.2k views
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