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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.2k
    posts

8,385 topics in this forum

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  3. Name Server Issue

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  4. I can't install php_zip extension

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  5. i have a domain name with a - hyphen

    By craig,
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  6. Imagick Class Down

    By Byron,
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  7. cpanel login

    By noholist,
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  8. Is it possible..

    By Imperial,
    • 5 replies
    • 1.5k views

  9. Unsure about my account status

    By Lorien,
    • 2 replies
    • 1.3k views

  10. Heya Helio

    By Alstertheonly,
    • 0 replies
    • 879 views

  11. Account deactivated

    By ElGaton,
    • 4 replies
    • 1.6k views

  12. Imagick Class not working

    By Byron,
    • 2 replies
    • 3.2k views

  13. Where can i find the Authorization Key: to signup for HelioHost

    By Raja,
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    • 1k views

  14. Account Approverl

    By Navneet,
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  15. Heliohost Email Problem

    By danc29,
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