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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Hi, Can I Receive A Dedicated Ip Please?

    By Shibaguchi,   
    • 2 replies
    • 1.8k views

  2. Help with migration

    By lisanet,
    • 9 replies
    • 3.4k views

  3. Database Problems.

    By teamroots,
    • 2 replies
    • 1.3k views

  4. Noob...best Way To Test Pl Scripts?

    By mtapf,
    • 1 reply
    • 1k views

  5. Parked Domain Issue

    By webmaster,
    • 0 replies
    • 579 views

  6. My Site Is Not Reactivated

    By akio,
    • 1 reply
    • 851 views

  7. [SOLVED] Cpanel License Activation

    By tom527103,
    • 7 replies
    • 3.4k views

  8. Does The Cronjob Limit Still Exist?

    By mtapf,   
    • 2 replies
    • 1.3k views

  9. Requesting adjustment 1 2

    By lisanet,
    • 17 replies
    • 4.6k views

  10. Parked Domain Problem

    By pablop7,
    • 1 reply
    • 1.2k views

  11. Stevie Still Down?

    By Kli,
    • 2 replies
    • 1.3k views

  12. [SOLVED] Full Backup

    By soerganda,   
    • 3 replies
    • 2.3k views

  13. Stop Working

    By M.Reza,
    • 3 replies
    • 1.4k views

  14. Having An Issue With Loading Cpanel On Stevie

    By ivanpaste,
    • 0 replies
    • 840 views

  15. My Site Sems To Be Down...

    By ivanpaste,   
    • 0 replies
    • 1.5k views
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