Thanks Byron for your prompt reply, Yep, you're right, I forgot to say that FTPing ftp.j2l.heliohost.org with j2l and my password is not working too. I get: Login authentication failed In addtion I cannot create any database via cPanel>MySQL Wizard or >MySQL section, whatever database name I put in, it claims that database already exists. should I start another topic? I think it's related. Thanks again