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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,873 topics in this forum

  1. Account deactivated? Please help.

    By GaryM,
    • 4 replies
    • 1.2k views
    • jje
    • jje

  2. URGENT PHP ERRORS

    By khallows,
    • 3 replies
    • 1.2k views
    • jje
    • jje

  3. information for website

    By suttie,
    • 1 reply
    • 938 views

  4. [Solved] How can I point my domain to Heliohost.org?

    By khallows,
    • 9 replies
    • 15.7k views

  5. Is HelioHost usually down?

    By khallows,
    • 5 replies
    • 2.2k views

  6. Filezilla failing to connect to FTP

    By khallows,
    • 7 replies
    • 16.7k views
    • jje
    • jje

  7. Queued Account After Adding Addon Domain

    By moonscapex,
    • 1 reply
    • 721 views
    • jje
    • jje

  8. CPanel doesn't accept my login!

    By thetiger,
    • 3 replies
    • 839 views

  9. Account about to expire by mistake

    By abraham,
    • 10 replies
    • 2.6k views

  10. I'm sure 500 error

    By rarescum,
    • 1 reply
    • 708 views

  11. can not open

    By tar,
    • 5 replies
    • 1.2k views
    • Guest
    • Guest

  12. Site down help please!!!

    By stergos,
    • 3 replies
    • 1.3k views
    • Guest
    • Guest

  13. Heliohost account notification

    By Richardgvr,
    • 5 replies
    • 1.2k views
    • jje
    • jje

  14. CPanel: loads very slowly, there seems to "hang" something

    By incense,
    • 3 replies
    • 1.1k views
    • jje
    • jje

  15. unable to login

    By arfath khan,
    • 2 replies
    • 950 views
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