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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,728 topics in this forum

  1. Site Down

    By daman371,
    • 7 replies
    • 1.3k views

  2. Heliohost Account Renewal

    By ORangers,
    • 2 replies
    • 1.2k views
    • Guest
    • Guest

  3. pls help me

    By bibaby93,
    • 10 replies
    • 1.6k views
    • Guest
    • Guest

  4. Problem with Subdomain

    By talksandy,
    • 3 replies
    • 836 views
    • Guest
    • Guest

  5. i need to remove my account, please!!

    By laptops,
    • 2 replies
    • 640 views

  6. DNS configuration Question

    By talksandy,
    • 4 replies
    • 1.2k views
    • rvt
    • rvt

  7. downtime

    By arfath khan,
    • 2 replies
    • 774 views
    • rvt
    • rvt

  8. cpanel error

    By temp power,
    • 2 replies
    • 942 views
    • Guest
    • Guest

  9. cpanel inaccessible due to lack of disk space

    By enginarc,
    • 1 reply
    • 948 views

  10. (12)Cannot allocate memory

    By inv123,
    • 3 replies
    • 1.8k views
    • Guest
    • Guest

  11. HelioHost Account Queued

    By will_fire,
    • 3 replies
    • 940 views

  12. Internal Errors?

    By Mithrandir,
    • 4 replies
    • 1.4k views
    • jje
    • jje

  13. Account not created, It's been 4 days and my site is not yet up

    By ibnul.q,
    • 3 replies
    • 1.2k views
    • jje
    • jje

  14. account inactivity and reactivate problem 1 2

    By momce,
    • 15 replies
    • 3k views

  15. change domain name

    By apo,
    • 1 reply
    • 562 views
    • Guest
    • Guest
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