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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,122 topics in this forum

  1. [Solved] 500 Errors Constantly!

    By mstratford,   
    • 6 replies
    • 1.6k views

  2. [Solved] Cpanel Error

    By rezabagh,
    • 0 replies
    • 661 views

  3. [Solved] Cannot Park Domian.

    By loll,
    • 0 replies
    • 474 views

  4. [Inactive] Internal Server Error

    By krajicek,   
    • 0 replies
    • 1.2k views

  5. [Solved] 503 Error On Johnny

    By tikiza,
    • 1 reply
    • 409 views

  6. [Solved] No Parked Domains Allowed

    By lrncode,
    • 0 replies
    • 548 views

  7. [Solved] 503 Error

    By softlab,
    • 0 replies
    • 467 views

  8. [Inactive] Constant Errors When Trying To View Forum Posts

    By stgeorge,
    • 5 replies
    • 1.2k views

  9. [Solved] Fraudulent Domain - Queensgardenhotel.co.uk

    By Murray,
    • 0 replies
    • 809 views

  10. [Inactive] Change Main Domain Request

    By varatare,
    • 3 replies
    • 488 views

  11. [Solved] Kill Mongrel Instance

    By tashman,
    • 0 replies
    • 382 views

  12. [Solved] Ip Is Blocked By Gfw

    By peterkirin,
    • 0 replies
    • 379 views

  13. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 568 views
    • Guest
    • Guest

  14. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 765 views

  15. [Solved] Domain Controlled By Another User

    By Veightar,
    • 0 replies
    • 501 views
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