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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. Error was encountered during signup

    By atyler,
    • 7 replies
    • 1.9k views

  2. Name Change

    By Bryan Parks,
    • 2 replies
    • 565 views

  3. Parked Domain issue

    By T in Japan,
    • 4 replies
    • 6.4k views

  4. Problem with Add on domain 1 2

    By PenTester,
    • 16 replies
    • 2.4k views

  5. Server move, account not deleted

    By Raven the Trickster,
    • 5 replies
    • 916 views

  6. Django problems

    By shamanas,
    • 3 replies
    • 976 views
    • Guest
    • Guest

  7. Site not working...

    By wdebsoc,
    • 1 reply
    • 624 views

  8. Domain Name Change Request

    By ablaty2,
    • 13 replies
    • 1.6k views

  9. Error 500 problem

    By musictak1,
    • 3 replies
    • 938 views
    • Guest
    • Guest

  10. My website appears to have been deleted

    By sdk,
    • 14 replies
    • 1.7k views
    • Guest
    • Guest

  11. HelioHost Account Queued

    By Mada,
    • 3 replies
    • 647 views

  12. Reset password

    By Louis,
    • 5 replies
    • 988 views

  13. log programs "locked out by administrator"

    By octagon,
    • 2 replies
    • 972 views

  14. Heliohost Connection is very slow

    By akio,
    • 3 replies
    • 1.5k views
    • Guest
    • Guest

  15. HELIOHOST ACCOUNT QUEUED?

    By grcosmos,
    • 4 replies
    • 1.3k views
    • Guest
    • Guest
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