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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Suspended Db Access

    By victor84ro,   
    • 1 reply
    • 513 views

  2. [Solved] My Site's Main Domain Name Has Expired, Can Help Me Change A New One Domain Name?

    By ijnuhb002,   
    • 1 reply
    • 699 views

  3. [Solved] Ssl Request

    By itechnoguy,
    • 1 reply
    • 741 views

  4. [Solved] Request For New War File To Be Deployed

    By lani1234,
    • 1 reply
    • 845 views

  5. [Solved] Request For Moving To Ip Accessible From China

    By xvii,
    • 2 replies
    • 709 views

  6. [Solved] Error Accessing Cpanel: License

    By pgn4web,
    • 2 replies
    • 728 views

  7. [Solved] Ssl Request

    By jla,   
    • 1 reply
    • 1.4k views

  8. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 776 views

  9. [Solved] Email Is Blacklisted

    By advcvc,
    • 5 replies
    • 1.2k views

  10. [Solved] Request For .war File To Be Deployed

    By lani1234,
    • 1 reply
    • 821 views

  11. [Inactive] Database Access Error

    By krypt,
    • 1 reply
    • 512 views

  12. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 2 replies
    • 881 views

  13. [Solved] Unblock With 'mysqladmin Flush-Hosts'.

    By hobbert,
    • 5 replies
    • 1.3k views

  14. [Solved] 404 Error

    By lani1234,   
    • 2 replies
    • 801 views

  15. [Solved] Connection Timeout

    By mpatri,
    • 5 replies
    • 1.2k views
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