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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. [SOLVED] My site is not loading

    By PenTester,
    • 5 replies
    • 1.4k views

  2. [SOLVED] Unable to access cPanel

    By Blu_Haze,
    • 6 replies
    • 1.8k views

  3. [SOLVED] Problem with Stevie?

    By craigis,
    • 2 replies
    • 925 views

  4. [SOLVED] predicament in the host

    By Eloy,
    • 3 replies
    • 988 views
    • jje
    • jje

  5. Server Change / Move Request

    By JGirard8,
    • 5 replies
    • 1.1k views

  6. Website down, cPanel erratic

    By stgeorge,
    • 3 replies
    • 765 views
    • Guest
    • Guest

  7. Delay and errors on website

    By Waffle(est),
    • 1 reply
    • 671 views
    • Guest
    • Guest

  8. Parked domain error

    By ninjakitteh,
    • 4 replies
    • 1.3k views

  9. Main domain

    By Eloy,
    • 1 reply
    • 668 views

  10. [SOLVED] 500 Internal Server Error

    By judge,
    • 2 replies
    • 655 views

  11. [SOLVED] Php My Admin causing an Internal Server 500 error?.

    By Blacknight,
    • 3 replies
    • 1.3k views
    • jje
    • jje

  12. [SOLVED] User Name Change Request

    By 7706840,
    • 8 replies
    • 1.6k views

  13. [SOLVED] Images showing up as type "text/x-generic"

    By AlphaPete,
    • 6 replies
    • 10k views

  14. [SOLVED] could not connect to stevie.heliohost.org:2082

    By praveen,
    • 7 replies
    • 1.7k views
    • jje
    • jje

  15. [SOLVED] Server Move / Request for beeing allowed to temp. have 2 Accounts

    By meldibo,
    • 2 replies
    • 879 views
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