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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,736 topics in this forum

  1. [Solved] Problems With Addon Domain

    By Brandon Green,
    • 1 reply
    • 529 views

  2. [Solved] Park Domain Problem

    By amirishere,   
    • 1 reply
    • 579 views

  3. [Solved] Completely Reset Smwcsystembackup.heliohost.org

    By Jimbo1qaz,   
    • 1 reply
    • 1.2k views

  4. [Solved] Keep Getting 500 Errors On Stevie

    By ethanh,   
    • 1 reply
    • 655 views

  5. [Inactive] Unable To Login To Cpanel

    By downp,
    • 5 replies
    • 1.2k views

  6. [Solved] Redirect Problem

    By mstratford,
    • 4 replies
    • 1.5k views

  7. [Solved] Domain Type Change

    By 7thsage,
    • 2 replies
    • 763 views

  8. [Inactive] Session Error In Phppgadmin

    By voley,   
    • 1 reply
    • 1.2k views

  9. [Closed] Addon Domain Issues 1 2 3 4 43

    By Ashoat,
    • 635 replies
    • 121.3k views

  10. [Solved] Reset Passwrd Not Found

    By jhg,   
    • 2 replies
    • 1.5k views

  11. [Solved] Heliohost Nameservers Not Sync'd

    By Parth,
    • 4 replies
    • 1.4k views

  12. [Solved] My Site Is Down

    By soerganda,   
    • 9 replies
    • 1.9k views

  13. [Inactive] Main Domain Change

    By licobob,
    • 2 replies
    • 781 views

  14. [Solved] Subdomain / Invisible Dns Record Problems

    By christuart,   
    • 0 replies
    • 559 views

  15. [Solved] Ip Moving Request

    By youqi,
    • 0 replies
    • 320 views
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