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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,128 topics in this forum

  1. [Solved] Can't Access My Heliohost Account.

    By stephan22,
    • 3 replies
    • 639 views

  2. [Solved] Unable To Access Cpanel And Others

    By RavenDreamer,   
    • 2 replies
    • 1.2k views

  3. [Solved] Stevie - "virus Detected!" Problem

    By Marko xD,
    • 3 replies
    • 450 views

  4. [Solved] Please Close My Account.

    By zelmy,
    • 2 replies
    • 537 views

  5. [Solved] Stevie Mail Server Down

    By Byron,
    • 2 replies
    • 521 views

  6. [Solved] Well Someone Tried Attacking My Site This Morning

    By GLaDOS,
    • 2 replies
    • 456 views

  7. [Solved] Reset My Account

    By ibbi2080,   
    • 1 reply
    • 866 views

  8. [Solved] Account Got Hacked

    By MarioErmando,   
    • 2 replies
    • 1.3k views

  9. [Solved] Addon Domain

    By bzub,   
    • 1 reply
    • 756 views

  10. [Solved] Not Able To Access My Website

    By nirmal6259,
    • 2 replies
    • 394 views

  11. [Solved] Stevie Control Panel Down?

    By fonehelp,
    • 4 replies
    • 639 views

  12. [Solved] Error 500

    By zapear,
    • 5 replies
    • 608 views

  13. [Solved] Lost Password For Heliohost

    By cmcons2,   
    • 7 replies
    • 1.5k views

  14. [Inactive] Mail Reset

    By lisanet,   
    • 13 replies
    • 2.5k views

  15. [Solved] Request For Johnny Account

    By Shinryuu,
    • 1 reply
    • 553 views
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