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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9957 topics in this forum

  1. 500 Internal Server Error

    By Blazeweb,
    • 11 replies
    • 2k views

  2. I Can't Visit My Website Because The Ip Has Been Blocked By The Gfw

    By ozoz,   
    • 1 reply
    • 724 views

  3. Can't Create Account

    By hkm,   
    • 1 reply
    • 1.2k views

  4. Unable To Recve Reset Password Mail

    By sathiz93,
    • 1 reply
    • 521 views

  5. Server Transfer Issue

    By chinnuabhi,
    • 1 reply
    • 667 views

  6. Unable To Activate Domain Using Ns2.heliohost.org

    By danval,
    • 7 replies
    • 1.4k views

  7. Upgrade Heliohost Site Php And Mysql

    By paladox2014,
    • 0 replies
    • 547 views

  8. Account Creation Error

    By chinnuabhi,
    • 3 replies
    • 814 views

  9. Not Being Able To Reset My Cpanel Password

    By Nimb,
    • 3 replies
    • 797 views

  10. Getting Sql Error

    By Max12,
    • 0 replies
    • 455 views

  11. Account Creation Error

    By watsonj11,
    • 2 replies
    • 719 views

  12. Mysql On Stevie

    By paladox2014,
    • 3 replies
    • 813 views

  13. Message : Ip Address Has Changed. Not Able To Log In Http://astrodpverma.com/cpanel

    By sumitprosoft,
    • 0 replies
    • 582 views

  14. [Solved] Refreshing Cpanel Or Launching Phpmyadmin Results In A 500 Internal Server Error

    By aRadiatedN00dle,   
    • 3 replies
    • 3.3k views

  15. Sql Problem When Installing Qdpm Software

    By sona,   
    • 5 replies
    • 1.8k views
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