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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Firewall Block...skully.com

    By skullys,
    • 2 replies
    • 661 views

  2. [Solved] Website Rileyspiller.net Not Opening

    By woohoo,   
    • 1 reply
    • 825 views

  3. [Solved] Website Voicyou.com Is Not Opening (blocked by firewall)

    By voicyou1,   
    • 4 replies
    • 1.2k views

  4. [Solved] Reset Or Delete My Account

    By zhujinx168,
    • 1 reply
    • 528 views

  5. [Solved] Frustrated! Unable To Reset The Password

    By raptor93,   
    • 2 replies
    • 1.4k views

  6. Problem Viewing Uploaded Website

    By condell,
    • 6 replies
    • 1.3k views

  7. [Solved] Is Stevie Down?

    By DAKSH101,
    • 2 replies
    • 684 views

  8. Osclass Installation Problem

    By ElSouq,
    • 0 replies
    • 731 views

  9. Big Issues With Sql And Ftp

    By To175,
    • 6 replies
    • 1.7k views

  10. I Always Fail When Installing The Axis In Softaculouse

    By sagachanger,   
    • 1 reply
    • 623 views

  11. Dedicated Ip Redirect To Website

    By illusionist,   
    • 0 replies
    • 1.1k views

  12. Johnny Server Is Down Since 12/11/2014

    By sumitprosoft,   
    • 0 replies
    • 665 views

  13. [Solved] cPanel Login Issue

    By Morkeleb,
    • 2 replies
    • 905 views

  14. Manual Password Reset

    By net800,
    • 4 replies
    • 1.1k views

  15. Mail Issue

    By benzeb666,
    • 0 replies
    • 626 views
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