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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] My Public Ip Got Blacklisted.

    By bartus24,
    • 1 reply
    • 493 views

  2. Unable To Reset Password

    By qsgt,
    • 2 replies
    • 623 views

  3. Phppgadmin Login Loop

    By fork,   
    • 2 replies
    • 2k views

  4. Trying To Reset Password, Not Receiving Email.

    By moonrkr,
    • 1 reply
    • 502 views

  5. [Solved] Sql Error

    By fotf,
    • 0 replies
    • 429 views
    • fotf
    • fotf

  6. [Solved] Request 2Nd Account

    By mellofellow,   
    • 8 replies
    • 1.6k views

  7. Mysql Goes Down Everyday

    By paladox2014,
    • 8 replies
    • 1.7k views

  8. Postgresql Database Ownership Problem

    By SDASQL,
    • 0 replies
    • 537 views

  9. Dns Entry

    By JohanDNB,
    • 5 replies
    • 755 views

  10. Can't Access Rails App

    By phoenix_17,
    • 3 replies
    • 677 views

  11. Cannot Access Phpmyadmin

    By cscvapps,   
    • 0 replies
    • 547 views

  12. Dns Problems

    By raffahacks,
    • 1 reply
    • 1k views

  13. [Solved] Website Not Open And The Page Is Redirecting To Helio Host Home Page 1 2

    By voicyou1,
    • 28 replies
    • 4.7k views

  14. Dns Failed For My Website In Stevie Server

    By mame,   
    • 3 replies
    • 1.6k views
    • mame
    • mame

  15. Issues With Logging In

    By melzilla,   
    • 2 replies
    • 1.3k views
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