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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,348 topics in this forum

  1. [Solved] Reset Password Not Working

    By mederdoods,
    • 1 reply
    • 307 views

  2. [Solved] Error With Addon Domain

    By mariusm98,   
    • 12 replies
    • 1.9k views

  3. [Inactive] Can't Login To My Account

    By cimmajim,   
    • 1 reply
    • 417 views

  4. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 367 views

  5. [Solved] Ssl Certificate Failed To Install

    By vpngroups,   
    • 1 reply
    • 723 views

  6. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 373 views

  7. [Solved] Java

    By lani1234,
    • 3 replies
    • 688 views

  8. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 388 views

  9. [Solved] Login And Site Problem

    By gabryk,
    • 5 replies
    • 900 views

  10. [Inactive] Delete My Heliohost Account In Johnny Please

    By neilbosoboso,
    • 1 reply
    • 402 views

  11. [Inactive] Timezone Pacific Time

    By panela,
    • 8 replies
    • 1.2k views

  12. [Solved] New Account Should Be Queued But It's Not

    By lani1234,   
    • 3 replies
    • 1.1k views

  13. [Solved] Can't Reset Password

    By spacep0pe,
    • 6 replies
    • 516 views

  14. [Solved] Java Support: Eoacosta

    By eoacosta,
    • 1 reply
    • 485 views

  15. [Solved] Can't Add Addon Domain

    By drasaadi,
    • 2 replies
    • 529 views
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