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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,349 topics in this forum

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    By Guest Arcanck,
    • 2 replies
    • 571 views
    • Guest
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  2. Stevie Mysql #1045

    By 10techieseek,
    • 2 replies
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  3. Cant Display Website

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    • 3 replies
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  4. (Help) Unable To Configure Email Client

    By f3info,
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  5. [Solved] Stevie Server Issue

    By chinnuabhi,
    • 4 replies
    • 783 views

  6. 500 Internal Server Error

    By Blazeweb,
    • 11 replies
    • 1.5k views

  7. I Can't Visit My Website Because The Ip Has Been Blocked By The Gfw

    By ozoz,   
    • 1 reply
    • 610 views

  8. Can't Create Account

    By hkm,   
    • 1 reply
    • 1k views

  9. Unable To Recve Reset Password Mail

    By sathiz93,
    • 1 reply
    • 382 views

  10. Server Transfer Issue

    By chinnuabhi,
    • 1 reply
    • 522 views

  11. Unable To Activate Domain Using Ns2.heliohost.org

    By danval,
    • 7 replies
    • 1.1k views

  12. Upgrade Heliohost Site Php And Mysql

    By paladox2014,
    • 0 replies
    • 396 views

  13. Account Creation Error

    By chinnuabhi,
    • 3 replies
    • 658 views

  14. Not Being Able To Reset My Cpanel Password

    By Nimb,
    • 3 replies
    • 602 views

  15. Getting Sql Error

    By Max12,
    • 0 replies
    • 323 views
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