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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10073 topics in this forum

  1. [Solved] Un-archived my account

    By saqib444,   
    • 3 replies
    • 1.1k views

  2. [Solved] Johnny Domain Delete

    By arkeolog,   
    • 1 reply
    • 1.5k views

  3. Python package installation

    By rashmi,
    • 2 replies
    • 842 views

  4. Reset password

    By blainbot_2,
    • 2 replies
    • 749 views

  5. [Solved] Delete Johnny Account

    By sdk,
    • 3 replies
    • 1k views

  6. Invitation Code Expired

    By Milind1997,   
    • 3 replies
    • 1.5k views

  7. [Solved] Release Jhonny domains

    By zetaperu,   
    • 12 replies
    • 2.4k views

  8. Unarchive Account

    By ravikml,
    • 1 reply
    • 517 views

  9. [Solved] Reset User Page in Wiki

    By Flaze,
    • 3 replies
    • 955 views

  10. [Solved] Server Move request

    By yusuf7f,
    • 3 replies
    • 850 views

  11. [Solved] Can't add my domain

    By serra19,
    • 2 replies
    • 838 views

  12. [Solved] account delete request

    By softlab,   
    • 1 reply
    • 1.1k views

  13. [Solved] Account needs to be reactivated

    By reececp,
    • 1 reply
    • 578 views

  14. PHP version is not changing in MultiPHP Manager

    By dressdoc,   
    • 1 reply
    • 4.1k views

  15. Invalid login

    By yusuf7f,
    • 2 replies
    • 899 views
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