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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10073 topics in this forum

  1. cant login to my account 1 2

    By rahulyhg,
    • 15 replies
    • 2.7k views

  2. Delete fourm account

    By Guest mymindstorm,
    • 1 reply
    • 505 views

  3. AutoSSL on Ricky 1 2

    By Guest icnsofto,
    • 15 replies
    • 2.8k views

  4. [Solved] Could not connect to server

    By gabbadin,
    • 2 replies
    • 1k views

  5. account inactive

    By citrix,
    • 5 replies
    • 913 views

  6. Forum account name change

    By ziad87,
    • 1 reply
    • 732 views

  7. Change server to tommy

    By hajjprac,
    • 2 replies
    • 891 views

  8. Johnny's state

    By softlab,   
    • 1 reply
    • 1.2k views

  9. [Solved] My backend is not found on Tommy, but it's deployed

    By cridus,
    • 2 replies
    • 720 views

  10. [Solved] Cloudflare Error 502 for specific files

    By piltonca,
    • 11 replies
    • 1.7k views

  11. Any hope for Johnny ?

    By neotruss,
    • 1 reply
    • 669 views

  12. [Solved] Deploy Java Project

    By tonububt,   
    • 1 reply
    • 1.6k views

  13. [Solved] "Suspended: rpedrosa"

    By rpedrosa,   
    • 1 reply
    • 936 views

  14. [Solved] switch to tommy

    By yamutha,
    • 5 replies
    • 1.2k views

  15. Account access problem

    By aquaali,
    • 6 replies
    • 1.3k views
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