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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10074 topics in this forum

  1. [Solved] permission denied to write file in home directory

    By rohanawaw,
    • 3 replies
    • 5.3k views

  2. [Solved] Cant delete folder off my site

    By hasson,
    • 4 replies
    • 1.1k views

  3. change subdomain root

    By xyterror,
    • 2 replies
    • 876 views

  4. [Solved] Domain Cleanup, Please

    By fxrex,
    • 2 replies
    • 866 views

  5. Lost File in File Manager

    By admshop2,   
    • 1 reply
    • 995 views

  6. Unable to export Postgres database

    By ukalumni,   
    • 2 replies
    • 1.1k views

  7. Can you unarchive my account?

    By tealbans,
    • 2 replies
    • 650 views

  8. help on setting up site with webdav

    By repo,
    • 3 replies
    • 1.1k views

  9. Google is not indexing my pages

    By thorast,
    • 4 replies
    • 1k views

  10. [Solved] Request For Account Registration (Tommy Server)

    By seintitus,
    • 1 reply
    • 716 views

  11. Archived always

    By patriots,   
    • 4 replies
    • 1.4k views

  12. Can't add my domain

    By zurita86,   
    • 2 replies
    • 1.5k views

  13. [Solved] (XID 5y722t) The domain “xxx” already exists in the Apache configuration.

    By webdevsemo,
    • 5 replies
    • 1.3k views

  14. [Solved] Delete my account

    By Guest hotianki,
    • 3 replies
    • 641 views

  15. [Solved] Unable to log in to account

    By phantom666,   
    • 3 replies
    • 1.2k views
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