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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10075 topics in this forum

  1. [Solved] Need help 1 2

    By thorast,
    • 15 replies
    • 3.2k views

  2. [Solved] no incoming emails from any mail - Ricky server

    By zeonsel,   
    • 1 reply
    • 1.4k views

  3. Running a Python Telegram Bot

    By barjoman,   
    • 2 replies
    • 2.5k views

  4. Change main domain

    By omphi,
    • 2 replies
    • 2.1k views

  5. [Solved] Made a Donation

    By Luigi123,
    • 2 replies
    • 869 views

  6. [Solved] Donation

    By jskotch,
    • 1 reply
    • 642 views

  7. [Solved] recurring donation

    By helferg01,
    • 1 reply
    • 640 views

  8. [Solved] archived website

    By devmil18,
    • 2 replies
    • 677 views

  9. [Solved] Change main domain

    By zkelvin2,   
    • 4 replies
    • 1.4k views

  10. [Solved] Donation

    By sofija,
    • 1 reply
    • 842 views

  11. [Solved] change email

    By valdir,
    • 1 reply
    • 912 views

  12. [Solved] Account inactive

    By tulsi,
    • 2 replies
    • 761 views

  13. [Solved] cannot add addon domain

    By solooo7,
    • 2 replies
    • 877 views

  14. [Solved] Need help with my new domain

    By Luigi123,
    • 8 replies
    • 1.4k views

  15. [Solved] move my account to Tommy

    By meatbouz,
    • 5 replies
    • 1.1k views
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