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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10074 topics in this forum

  1. [Solved] issue in account creating

    By mrshm25,
    • 1 reply
    • 638 views

  2. [Solved] Account Archived Due To Inactivity

    By dave2018,
    • 1 reply
    • 713 views

  3. [Solved] Suspended: hh_rajaa

    By rajaa,
    • 1 reply
    • 636 views

  4. [Solved] Queued: hh_gphitcom

    By gphitcom,
    • 2 replies
    • 687 views

  5. [Solved] Move To Ricky or Tommy

    By jurgisb,   
    • 4 replies
    • 1.5k views

  6. [Solved] Move my server to Ricky

    By softlab,
    • 3 replies
    • 938 views

  7. [Solved] Site not working

    By santos,
    • 1 reply
    • 568 views

  8. [Solved] My website is not working mad2018

    By madapuram,
    • 2 replies
    • 863 views

  9. Need new invite (Anonymous Fox)

    By smartmc,
    • 2 replies
    • 1k views

  10. The login is invalid

    By mooakat1,
    • 2 replies
    • 811 views

  11. [Solved] Move my server to Tommy

    By unicorn1,
    • 4 replies
    • 978 views

  12. 500 Internal Server Error

    By studius,
    • 10 replies
    • 1.8k views

  13. [Solved] can't add old domains to new account ("already exists in the Apache configuration.")

    By Hitmaker,
    • 5 replies
    • 1.1k views

  14. [Solved] Archived account's backup

    By mtpews,
    • 1 reply
    • 675 views

  15. Mail POP not responding...

    By skully,
    • 2 replies
    • 993 views
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