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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,958 topics in this forum

  1. [Solved] Server Move Request

    By bowiecao,
    • 1 reply
    • 452 views

  2. Deprecated: mysql_connect()

    By nasserot,
    • 3 replies
    • 710 views

  3. Addon domain issue

    By moddwe,
    • 4 replies
    • 1k views

  4. Re-activate account

    By divtiply,
    • 1 reply
    • 344 views

  5. can an admin import my databases from johnny to ricky?

    By lwg,
    • 2 replies
    • 373 views

  6. [Solved] Set Subdomain Path to outside of public_html

    By mrj,
    • 1 reply
    • 419 views

  7. [Solved] Tommy down...

    By proscalping,
    • 7 replies
    • 1k views

  8. [Solved] Tommy Still Down?

    By cloudbot,
    • 4 replies
    • 590 views

  9. [Solved] Queued:hh_nasserot

    By nasserot,
    • 5 replies
    • 534 views

  10. [Solved] Please Unarchive my Account

    By skafenko,
    • 1 reply
    • 266 views

  11. PHP is not interpreted

    By tmr,
    • 9 replies
    • 802 views

  12. Reactivated but lost java access

    By seethend,
    • 1 reply
    • 384 views

  13. Unarchive mykhailo

    By skafenko,
    • 1 reply
    • 1.1k views

  14. How to host other domain on heliohost

    By tayeb,
    • 1 reply
    • 348 views

  15. [Solved] Ricky to Tommy Move

    By vcj,
    • 4 replies
    • 463 views
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