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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,914 topics in this forum

  1. [Solved] Account Inactive (but it's not)

    By vnsmes,
    • 2 replies
    • 969 views

  2. How to know If moved

    By mrj,
    • 2 replies
    • 903 views
    • mrj
    • mrj

  3. [Solved] Is there an ETA for Tommy yet

    By azmender22,   
    • 3 replies
    • 1.2k views

  4. Move back to tommy

    By mrj,
    • 2 replies
    • 785 views
    • Guest
    • Guest

  5. [Solved] Move Back To Tommy

    By trrp,
    • 1 reply
    • 743 views
    • Guest
    • Guest

  6. Im moving back! Yay!

    By Guest snowm,
    • 4 replies
    • 838 views
    • Guest
    • Guest

  7. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 691 views

  8. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 995 views

  9. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 723 views

  10. database access

    By heliomember,
    • 4 replies
    • 1.1k views

  11. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 1.2k views

  12. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 689 views
    • mrj
    • mrj

  13. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 1.4k views
    • Guest
    • Guest

  14. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 473 views
    • Guest
    • Guest

  15. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 1.1k views
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