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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10077 topics in this forum

  1. [Solved] Script timeout

    By rexmism,
    • 2 replies
    • 971 views

  2. Site does not load.

    By Zerotrash,
    • 7 replies
    • 2.8k views

  3. Suggestion to Disable TLS 1.0 and TLS 1.1 for all users

    By SMARTDODO,   
    • 12 replies
    • 2.3k views

  4. [Solved] Please unarchive my account.

    By paulfhan,
    • 1 reply
    • 714 views

  5. [Solved] Remote Access for Postgres Request

    By mohonid1,
    • 2 replies
    • 769 views

  6. [Solved] Mybb 404 error with some links 1 2

    By djboutit,
    • 23 replies
    • 7.1k views

  7. [Solved] Migration from hosting to tommy

    By retrope,
    • 10 replies
    • 1.7k views

  8. [Solved] Please update the cpanel of the ricky server

    By tedtech,
    • 2 replies
    • 781 views

  9. [Solved] Broken link to FAQ page here

    By badrihippo,   
    • 1 reply
    • 845 views

  10. [Solved] Account suspended

    By yasuta,
    • 2 replies
    • 749 views

  11. [Solved] invalid user

    By hspierre,
    • 2 replies
    • 946 views

  12. Login Troubles

    By RH9,
    • 2 replies
    • 980 views
    • RH9
    • RH9

  13. [Solved] Server screen glitch

    By joelt,
    • 2 replies
    • 788 views

  14. [Solved] Account on tommy server

    By J823,
    • 3 replies
    • 1.1k views

  15. [Solved] PHP module iconv Help.

    By bytanm,
    • 1 reply
    • 867 views
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