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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10077 topics in this forum

  1. [Solved] 2FA Removal

    By tycoonlover1359,
    • 2 replies
    • 1.2k views

  2. [Solved] Can't access postgresql db remotely

    By hsjdd,
    • 1 reply
    • 697 views

  3. [Solved] Please Unarchive My Account

    By maglck,
    • 4 replies
    • 966 views

  4. [Solved] Archived account because of inactivity.

    By ivatsa,
    • 1 reply
    • 701 views

  5. Error 500 all the time

    By studiosu,
    • 10 replies
    • 1.6k views

  6. Jsp code not working

    By ramproje,
    • 1 reply
    • 600 views

  7. 500 internal error

    By ernestd3,
    • 2 replies
    • 1.4k views

  8. Blocked ip?

    By sendmail,
    • 5 replies
    • 1.4k views

  9. Where can I see the error console?

    By virtuala,
    • 1 reply
    • 758 views

  10. [Solved] 500 Internal Server Error

    By dalrae,
    • 5 replies
    • 1.6k views

  11. [Solved] Can I please get mcrypt module is installed

    By johnwise,
    • 5 replies
    • 1k views

  12. [Solved] Please unarchive my account

    By mjsignup,   
    • 3 replies
    • 1.1k views

  13. Unable to connect to FTP

    By Zerotrash,
    • 1 reply
    • 721 views

  14. [Solved] Postgres database remote access

    By nacertns,
    • 4 replies
    • 1k views

  15. my website not working?

    By esra,
    • 1 reply
    • 890 views
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