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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,504 topics in this forum

  1. How to know If moved

    By mrj,
    • 2 replies
    • 758 views
    • mrj
    • mrj

  2. [Solved] Is there an ETA for Tommy yet

    By azmender22,   
    • 3 replies
    • 1k views

  3. Move back to tommy

    By mrj,
    • 2 replies
    • 685 views
    • Guest
    • Guest

  4. [Solved] Move Back To Tommy

    By trrp,
    • 1 reply
    • 629 views
    • Guest
    • Guest

  5. Im moving back! Yay!

    By Guest snowm,
    • 4 replies
    • 704 views
    • Guest
    • Guest

  6. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 579 views

  7. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 861 views

  8. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 596 views

  9. database access

    By heliomember,
    • 4 replies
    • 918 views

  10. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 1.1k views

  11. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 589 views
    • mrj
    • mrj

  12. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 1.2k views
    • Guest
    • Guest

  13. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 414 views
    • Guest
    • Guest

  14. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 937 views

  15. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 607 views
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