Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,933 topics in this forum

  1. FTP in Tommy not working

    By thorast,
    • 3 replies
    • 493 views

  2. Bad conexión

    By Bryansq2,
    • 2 replies
    • 618 views

  3. custom subdomain with flask not work on heliohost

    By al3arbe1,
    • 0 replies
    • 354 views

  4. failed: (XID dr5y24) Sorry, the domain

    By al3arbe1,
    • 4 replies
    • 550 views

  5. [Solved] Delete account in order to create it with different server.

    By danyfarr,
    • 2 replies
    • 482 views

  6. Unable to connect

    By aquamada,
    • 1 reply
    • 382 views

  7. [Solved] Move Account Request - Customer Service - HelioNet

    By al3arbe1,
    • 2 replies
    • 416 views

  8. [Solved] Roundcube sending mail error

    By thorast,
    • 7 replies
    • 1.8k views

  9. [Solved] Problems with my account

    By thorast,
    • 4 replies
    • 491 views

  10. [Solved] Account archived

    By tulsi,   
    • 2 replies
    • 745 views

  11. Can't start phpmyadmin

    By csandor,   
    • 1 reply
    • 891 views

  12. Custom domains redirects me to "Account Queued" all the time

    By lucasbos,   
    • 6 replies
    • 1.2k views

  13. [Solved] Unable to login

    By aquamada,
    • 2 replies
    • 374 views

  14. [Solved] Move Account Request

    By mediaexp,
    • 2 replies
    • 468 views

  15. Sending Emails

    By phantom666,   
    • 5 replies
    • 904 views
×
×
  • Create New...