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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,120 topics in this forum

  1. Is the system down or account in suspense?

    By chanders,
    • 14 replies
    • 1.5k views

  2. My site is not opening

    By alonedea,
    • 2 replies
    • 622 views

  3. Django not working

    By izmtky,   
    • 1 reply
    • 1.5k views

  4. Cannot Access Account - Web page Cannot Access

    By lgpchelp,
    • 2 replies
    • 503 views

  5. Tommy down

    By dl5ark1,
    • 2 replies
    • 744 views

  6. [Solved] Delete My Account

    By darkdest,
    • 1 reply
    • 542 views

  7. https://tommy.heliohost.org:2083 Site cannot be reached

    By gadipati,   
    • 1 reply
    • 541 views

  8. Error 500 on files connecting to MySQL DB

    By mishra,   
    • 7 replies
    • 1.7k views

  9. Sub Domain

    By mymi14s1,
    • 3 replies
    • 662 views

  10. [Solved] Invalid Login

    By marcy,
    • 2 replies
    • 797 views

  11. [Solved] Lost 2FA access

    By primona,
    • 2 replies
    • 659 views

  12. [Solved] not working

    By ducky44,
    • 3 replies
    • 741 views

  13. Cron Jobs - notice: Undefined index: SCRIPT_FILENAME in...

    By roguitar,
    • 2 replies
    • 653 views

  14. [Solved] Change Cpanel username as well as forum username 1 2

    By offerstrick,
    • 20 replies
    • 2k views

  15. [Solved] My account and parked domain suspended for no reason

    By rhbr,
    • 8 replies
    • 890 views
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