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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10074 topics in this forum

  1. [Solved] Please move pofbatto up in the plesk waiting list

    By pofbatto,
    • 1 reply
    • 559 views

  2. [Solved] Apply donation to a different account

    By tycoonlover1359,
    • 1 reply
    • 894 views

  3. [Solved] Please update SSL Certificate

    By rmurthy,
    • 1 reply
    • 876 views

  4. [Solved] Donation not linked to my account

    By kr4cher,
    • 1 reply
    • 875 views

  5. Domain DNS Issue with new transferred Plesk account

    By keibeeit,
    • 12 replies
    • 2.2k views

  6. [Solved] Donation not linked to my account

    By tdm,
    • 1 reply
    • 704 views

  7. Did Not Receive Email for Plesk Transfer...

    By skullys,
    • 3 replies
    • 963 views

  8. [Solved] Plesk DNS Question

    By beebedl2,
    • 1 reply
    • 860 views

  9. Donation linked to non-existent username

    By ceomega,
    • 2 replies
    • 808 views

  10. Please move me up in the plesk waiting list

    By mrj,
    • 2 replies
    • 1.1k views

  11. ssl certificate update

    By akkaunt2,
    • 1 reply
    • 678 views

  12. Not able to extract the .tar backup file

    By cliffm,
    • 4 replies
    • 1.3k views

  13. VPS HELP

    By adiespne,
    • 1 reply
    • 878 views

  14. [Solved] New Account E-Mail

    By Anachoreta,
    • 1 reply
    • 708 views

  15. [Solved] How can i restart vps when it goes down?

    By aitmf,   
    • 3 replies
    • 1.8k views
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