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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,361 topics in this forum

  1. [Solved] account removed

    By devesh,
    • 2 replies
    • 610 views

  2. [Solved] Can't connect to mysql remotely

    By cvazer,   
    • 4 replies
    • 1.7k views

  3. [Inactive] Error while connecting to MySQL

    By ortez16,   
    • 1 reply
    • 1k views

  4. [Solved] The Renew button is grayed out

    By vaninf,
    • 2 replies
    • 628 views

  5. [Solved] Expedite Java re-Installation/enablement?

    By ttc,
    • 7 replies
    • 1.1k views

  6. [Solved] My domain is not accessible after installing through Softaculous

    By masterco,
    • 2 replies
    • 721 views

  7. [Solved] Setting Up HTTP/2?

    By leranjun,   
    • 1 reply
    • 745 views

  8. [Inactive] request to enable https access

    By ttc,
    • 5 replies
    • 797 views

  9. [Solved] Account Status | archived due to inactivity

    By wape,
    • 3 replies
    • 608 views

  10. [Solved] Request for Server Move (Donate)

    By guntxjak,
    • 2 replies
    • 563 views

  11. [Solved] Um... I'm not sure what happened but...

    By guntxjak,
    • 4 replies
    • 784 views

  12. [Solved] Can't connect to my database on Johnny after password change

    By munny,   
    • 5 replies
    • 1.5k views

  13. [Inactive] wordpress with parked domain (aka alias)...

    By masavini,   
    • 5 replies
    • 1.2k views

  14. [Solved] Account suspended and recovered but now I can't login

    By munny,   
    • 10 replies
    • 1.7k views

  15. [Solved] Tommy invitation expired

    By francodn,
    • 1 reply
    • 577 views
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