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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,120 topics in this forum

  1. [Solved] Till when?

    By roguitar,   
    • 2 replies
    • 1k views

  2. [Solved] Remove DNS entry for etca.com.ve

    By etca,   
    • 2 replies
    • 1k views

  3. [Solved] Backup

    By mero,
    • 2 replies
    • 596 views

  4. [Solved] mariopilot.heliohost.org account recreation failed

    By mariopilot808,
    • 4 replies
    • 878 views

  5. [Solved] DNS entry removal

    By dylanjoz,
    • 1 reply
    • 487 views

  6. [Solved] Remove dns entry

    By astatin,
    • 2 replies
    • 499 views

  7. [Solved] Request to remove Addon Domain Entry on Tommy

    By nawit,
    • 1 reply
    • 450 views

  8. [Solved] DNS-Problem with Nameserver ns2.heliohost.org

    By dl5ark1,
    • 5 replies
    • 1.1k views

  9. Tommy Server - Account Offline

    By jmccrary,
    • 2 replies
    • 639 views

  10. [Solved] 500 Internal Server Error with SSL notification

    By roguitar,   
    • 14 replies
    • 2.8k views

  11. Temp move panther1 to johnny (for now, will move back to ricky)

    By Guest snowm,
    • 2 replies
    • 444 views

  12. [Solved] engorgpk : Need Tommy invitation

    By engorgpk,
    • 5 replies
    • 723 views
    • Guest
    • Guest

  13. DTL Block and Extend Tags

    By Agrajag,
    • 2 replies
    • 728 views

  14. [Solved] Account issue

    By PF4Public,
    • 11 replies
    • 1.4k views

  15. [Solved] Ricky down

    By dl5ark1,
    • 9 replies
    • 943 views
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