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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. [Solved] Error 500

    By allwayst,
    • 2 replies
    • 527 views

  2. [Solved] Move My Server to Tommy

    By arunabh1,
    • 2 replies
    • 450 views

  3. [Solved] Elmy Move To Tommy

    By elmy,
    • 1 reply
    • 418 views

  4. [Solved] Move server to Tommy

    By Guest snowm,
    • 3 replies
    • 496 views

  5. [Solved] Main Domain Change

    By chums,   
    • 3 replies
    • 1.3k views

  6. [Solved] please do not suspend me again

    By djamell,
    • 1 reply
    • 446 views

  7. [Solved] Can't log in/can't change password

    By gawmonster,
    • 2 replies
    • 539 views

  8. [Solved] HelioHost has not gotten about to installing and configuring please help

    By kazirock,
    • 1 reply
    • 612 views

  9. 404

    By pamlaw20,
    • 1 reply
    • 280 views

  10. [Solved] Invalid Login

    By rbahar71,
    • 1 reply
    • 405 views

  11. [Solved] help can't run python script

    By belheart,
    • 3 replies
    • 712 views

  12. [Solved] Account Reactivation

    By creeper,
    • 2 replies
    • 436 views

  13. java installation request queue

    By jmoseaol,   
    • 3 replies
    • 970 views

  14. From Tommy to Amazon Web Services, how to do it?

    By qmuleiro,
    • 2 replies
    • 710 views

  15. Tommy - java servlet proxy error - error reading from remote server

    By gebets,
    • 1 reply
    • 531 views
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