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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,657 topics in this forum

  1. [Solved] Email validation sent to the wrong email address?

    By Raven,   
    • 3 replies
    • 724 views

  2. [Solved] can you move my acc to prev server?

    By softsys,   
    • 2 replies
    • 774 views

  3. [Solved] Johnny only now .. what Tommy status

    By fuzmic,
    • 3 replies
    • 664 views

  4. [Solved] Account recovery and transfer to Plesk

    By callebad,
    • 4 replies
    • 670 views

  5. [Solved] Can I get invitation for Johnny account?

    By monitor2,
    • 2 replies
    • 517 views

  6. [Solved] Format or wipe account

    By yasky,
    • 1 reply
    • 622 views

  7. [Solved] Change account type

    By lmmv9411,
    • 2 replies
    • 572 views

  8. [Solved] can not access my account

    By cabum,
    • 4 replies
    • 1.2k views

  9. [Solved] Missed the invitation to create the Johnny account

    By andrmarc,
    • 3 replies
    • 763 views

  10. [Solved] Didn't receive my invite to transfer to plesk

    By jugar,
    • 3 replies
    • 649 views

  11. [Solved] delete account

    By Guest hunterp11,
    • 1 reply
    • 520 views

  12. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 768 views

  13. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 933 views

  14. [Solved] Deleting my account

    By jamairi,
    • 1 reply
    • 419 views

  15. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 565 views
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