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Glad to hear it's working now! 🙂 I was joking in the staff chat that even though I often remind users to clear their cache, it's not something I really do myself. Yes, it has caused me problems. No, I probably won't learn to clear my cache more often... 😄

Domain added. it can take up to 2 hours to start working. a root admin can add the DKIM and SPF records for you. Additionally, this is your 10th domain; you will need to have one of your current domains deleted if you want additional domains added to your account in the future.

Please see https://wiki.helionet.org/502_Bad_Gateway for information on this error.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Yes, the F12 to open and close DevTools works with Firefox too. 🙂 If you want to save yourself some typing, instead of using the entire web address for links on your site, you could use relative paths, which link to files based on the location of the page doing the linking (like WAA.php). For example, if your WAA page and the ForYou folder are both at the same level, (probably inside httpdocs), instead of linking to `https://wildabyss.heliohost.us/ForYou/DownloadableBreeds/BreedableWalret/BreedableWalret.zip`, you could create the link on the WAA page to point to `ForYou/DownloadableBreeds/BreedableWalret/BreedableWalret.zip` Using relative paths makes your links more flexible. If you move your site to a new domain or change your username, the links will still work as long as your folder structure stays the same. I'll mark this thread as [Solved] now since the problem with downloads has been resolved, but please give us a shout if we can help with anything else! 🙂

WSGI control access has been enabled on the domain revokeauth.com. To restart your Flask app and load new code changes in simply edit /home/revokeauth.com/httpdocs/api/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Thanks!

Installed. You can see the modules and their versions on Morty's Python 3.12 with this link https://krydos3.heliohost.org/pyinfo/info3.12.py

It's not multiple people signing into the same account. It's multiple accounts being signed into by what appears to be the same person. Odds are since you mention you're doing this at school, someone else at your school also has an account and it's causing this. I'll just exclude your account from this detection because of the shared network. If these are being used for educational purposes and other students also want to have one, they're welcome to contact us or sign up with a school-provided email address and we can also exclude them. Also, i agree that these multiple accounts suspensions are annoying and cause a poor experience (and quite frankly I hate dealing with them), but we also don't have the server capacity to allow people to have more than one account and still have decent uptime. It's not fair to turn away people who have 0 accounts because other people Took more than their fair share of resources by having more than 1. Unsuspended.

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

Glad your account is still working after the domain shenanigans.

thank youu!!

DKIM, SPF, and DMARC have been set up for the domain appuris.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The hourly sending limit of the email address that tried to exceed the 10 per hour limit has been increased to 50 emails per hour. The default limit of 50 emails per day remains the same for now. If you try to send more than 50 emails per day email sending privileges will be removed. This is the default limit, and since you didn't really answer question 1 (or any of the questions really) I assume the default limit is fine, and it's only the hourly limit that you need raised.

A second IPv4 would cost $2 per month. It looks like you're paying $5 per month now so that would bring the total to $7 per month. We would lose money if we sold IPv4 for less than we pay for them. If you click the follow button in the top right corner you will get email notifications when there are replies to this forum thread. You can also email support@heliohost.org if you want our replies to go to your email.

Would you like to use Ubuntu 24? Ubuntu 20 went EOL back in May.

Hello! We have some user-generated guidelines in our Wiki that you can find here about creating a MySQL (MariaDB) database, please give this a try and let us know if you get stuck: https://wiki.helionet.org/MySQL

There is no account named Serpic000, Ambot, or associated to the email addressed used on your forum account. Please post from a forum account associated to the same email address as on your HelioHost account, or provide the HelioHost account name so we can assist you further. Thanks!

Hello, I had issues to just get the site to load. After several attempts it loaded, I logged in and started writting an email, but now I can't send it because there is an error about connection to the server failed. Thanks. /Javier (appmaker - appuris.com)

There's not much I can look at since you already deleted them. I guess if it happens again let us know without deleting them first.

Domain added. it can take up to 2 hours to start working.

Domain added, it'll take effect in about an half an hour.

Wow 15 years already, im gonna say it polite "i think"; sh**t time past fast lolll. There was back then if i remember Stevie and Johnny, i think i was on Stevie back then; there was cpanel at that time. There was 2 or 3 ways to use some webmail, one of them i remember was squirrel; think there was also roundcube. When i'll have more time i'll do some changes on my website, i have my ways of life as each of us have; but still it's important for me to stay with heliohost. The only thing is some times i'd like, if it's possible is not to have to logon each month, but at leass at two months. Because some times i forget to logon. A thing for sure for being so many years, proof that i want to stay with you. I'm sure trough the years the admins and moderators have notice that i dont have any bad intentions. Also i do think that what i do is good things, with no bad thinkings and no bad intentions. As always it's important to give my thanks to the peoples help into my life. Like i say (by joking), it's important to be nice to peoples; you never know if some one gonna win very big at some lottery ticket numbers. Hihihihihi. Some times i think to simply once a while in the forum section about other discussions, tell some jokes just to put some smiles into peoples lives. But the things is most joke i hear are adult jokes, and i never know if it could offend some peoples? Once again many thanks. Sylvain A+

What is the username of the account?