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We do not allow an unlimited email setting however we can increase the number of emails for you. Here is the questions we need to ask you before increasing them: 1. How many emails you plan to send per day? 2. Where you get the email addresses from? 3. How can recipients of your emails unsubscribe? 4. Do you have an unsubscribe@yourdomain.com address set up? 5. Do you have an abuse@yourdomain.com address set up? 6. Does each email have a link to unsubscribe? 7. Do you share or sell email addresses that you get? 8. Post an example of the messages being sent.

It looks like you were already on Morty, and for some reason on 2026-03-11 you decided to downgrade to Tommy. I can move you back to Morty for free if you want, and you already have a balance of $16.38 which should last you about 16 months as long as you don't have any load overages.

This issue appears to be resolved now that the protection has been disabled and apache has restarted. Your site is now working.

This is a DNS issue. You have the news.burken.com subdomain pointed to Morty's IP address, but the account is on Tommy. You'll need to correct the A and AAAA records at your DNS provider.

WSGI Control Access is only available on the Morty server, or a VPS. You can read more information about it here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

The PHP max_input_vars on your domain as been changed to 3500.

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Dear @wolstech and @Krydos, thank you so much. All seems to be working fine now. 🙂 Kind regards. ))

Thanks. You guys are awesome!

Thank you!

We are not a domain registrar and cannot accept domain transfers. That said, you can host your domain here by changing your DNS records (use NS records pointed at ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records that can be seen in Plesk) and requesting the domain be added to your account.

Domains added, the changes will take effect in about 40 minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers for the domains to work.

Refund issued, and account deleted. Thank you for complying with our terms of service.

Added.

Your account is being reset, you should receive an email to recreate your account shortly.

SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll see

That domain cannot be added because the contents of your account violate the terms of service. Note that this prohibition also includes selling access to IPTV and related services, even if the actual content is hosted elsewhere, becuase IPTV and related services are illegal in the USA where we are located (copyright infringement).

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. For the .lat domain, you must set up your DNS with your domain registrar for the domain to work. To do this, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

3.9.23

Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.

This seems resolved. I just modified the dispatch.wsgi and *.htaccess; the pings and logs returned to normal. I will check back again later today.

Removed.