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This support request is being escalated to our root admins.

Hello! Unfortunately the issue has been reported by a few Tommy server users, and it's currently being worked on. When I check your account, I see last login showing as 2026-06-14 18:08:39 so it counted your login, even if it didn't actually let you in. So your account will be active for another 30 days from today. Once we know more about the problem with Tommy, we'll be able to provide a more comprehensive update. Sorry for the inconvenience in the meantime in being unable to access your account.

Thanks for your message. There seem to be issues currently with access to the Tommy server. The problem has been flagged in the staff channel and is being investigated. Sorry for the inconvenience in the meantime. We'll be able to update you with more info once we determine the cause and confirm once it's been resolved.

Hello! I'm having an issue logging into my Tommy account as well, and I've flagged the issue in the staff channel and it's being investigated. Sorry for the inconvenience. When I check your account, I see last login showing as 2026-06-14 15:58:41 so it counted your login, and you're clear for another 30 days now as of today.

Thanks! I don't see that IP as being blocked. I'll escalate this issue to the root admins who'll be able to investigate further here. In the meantime, if you're after something specific in the Wiki, let me know. I'll be happy to paste the info for you into the forum in the meantime as a temporary workaround while we try to get your Wiki access resolved.

Wiki got attacked by bots. The forum and wiki live on the same server, so the wiki being hit causes the forum to slow down. We are working to mitigate the bot attack against the wiki.

This support request is being escalated to our root admins for their consideration.

User made a new thread here: https://helionet.org/index/topic/68290-ip-range-rate-limited-when-i-go-to-httpswikihelionetorgpython/ Still missing the info needed to troubleshoot, but we'll pursue that in the other thread. Locking this one.

This support request is being escalated to our root admins.

Please note, we cannot accept your attempt to set an ETA/SLA of "Priority: 5/5, Emergency: 5/5". All staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) so trying to say things like "Priority: 5/5, Emergency: 5/5" will not have an impact on the free time we have available to donate to Heliohost users. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA We try to action all support requests within 24 hours however this is not a guaranteed timeframe. Thank you for your patience.

Hello! The storage size on your account is 4GB, not TB. We only offer upgrades up to 7GB (7000 MB) maximum, nothing as high as TBs. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello, thank you for your assistance. For my needs, the only thing missing is the module: GD - 2.84

Username: thebashingzone, Server: Tommy, Main domain: thebashingzone.ddns.net Hi, I'm trying to login to my vps, I was told my username was changed to hunterparker as something was messed up earlier after creating it, it says my password is invalid, and when I try to reset it, it says my reset is pending, and I'd get an email when an admin applies the change. Can someone please help?

Done. Sometimes removing domains removes the files too, so if any files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed.

I've added those domains to your account for you. Please note that it may take up to 2 hours for them to take effect, and they won't work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

DNS recreated.

Yeah, the file with the same name from weakpass.com matches the contents of the file on the account. I went ahead and reset the account. What are you planning on using this account for?

We really appreciate all the donations over the years. Thanks for explaining. That makes us feel a lot better about the situation.

I've gone ahead and created this under your other account. Please check your PMs for information regarding your Lily account.

That domain is working for me and the SSL certificate is installed now. A test email also delivered successfully from my end. You probably didn't wait long enough for DNS to propagate or something. Can you give it another try?

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

That particular subdomain cannot be added because it is reserved by the system (it's used by the Plesk built-in webmail if you enable it). If you're trying to set up webmail for email accounts you created in Plesk, there's an option to turn this on in the mail settings. Note that it takes 2 hours to start working, and you'll probably also want to install an SSL certificate for it. If you're trying to run your own webmail app instead, you'll need to pick a different subdomain.

Your account has been reset. You'll receive an email shortly with a link to start over and create a new account.

Domain added, it'll take effect in about ten minutes.

Plesk generates the private key for the DKIM and stores it securely along with the private keys for SSL. When you send an email from Plesk with DKIM enabled it Plesk uses the private key to generate a DKIM signature that remote mail servers can use the public key provided via DNS to verify that the email is legitimate.