New Topics

Dear Support Team, I am currently using VPS133 and have encountered an issue with the download speed from my VPS. When downloading a 3.6 GB compressed file from the VPS to my PC, the download speed is only around 62-130 KB/s, resulting in a very long transfer time. I usually perform these downloads at approximately 8:00 PM. Thailand Could you please investigate whether there are any bandwidth limitations, network issues, or server-side settings that may be affecting the download speed? I would appreciate any recommendations or assistance in improving the transfer speed. Thank you for your support. I look forward to your response. Kind regards, Chakkrapong

DKIM, SPF, and DMARC have been set up for the domain bcre.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

You have a 255MB backup in your account. The rest of your space is being used as follows. I deleted some of the logs for you, but there simply isn't enough space in your account unless you want me to also delete the backup and/or turn off Node and delete the npm cache. If you want to buy more space, you can do so in the dashboard. https://heliohost.org/dashboard/ Otherwise, please let me know what you want removed to bring the space under 1000MB. 305M ./public_html 145M ./logs 72K ./error_docs 12K ./.composer 12K ./.ssh 0 ./.trash 0 ./bin 0 ./cache 4.0K ./etc 0 ./httpdocs 36K ./php 0 ./public_ftp 188K ./ssl 18M ./tmp 0 ./var 283M ./gsakola.in 24K ./.nodenv 4.0K ./.phpenv 120K ./.rbenv 355M ./.npm 36M ./.cache 1.2G .

Thank you so much, i didnt think Softacular was the one sending me emails. yes i definnetly will get away from wordpress, most probably it will only be only a static website. havve a good weekend and a wonderful life.

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Users cannot yet manage domains or subdomains on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented. You can read more about the ETAs (and why we cannot offer ETAs) here: https://wiki.helionet.org/ETA In the meantime, a staff member can add any subdomains you need, just let us know which subdomains you want added and under which domain you want them made. You can have up to 10 total domains on your Tommy account (this includes addon domains, subdomains, and aliases (parked domains)). If you need more than 10, you can upgrade your account to our Morty server, where you can have up to 15 domains per account AND the ability to have more than 1 Morty account if you need more than 15 domains. You can read more about the domain limits here: https://wiki.helionet.org/Addon_Domains#Addon_Domains

Glad it's working again for you. Thanks for adding the demo site banner to help us stay in compliance with Plesk's terms of service.

And now your account offers links to pirated games (the search engine in the /sou folder provided working links to warez stored on Baidu when I tested), so you're getting a copyright infringement suspension instead. We're in the USA and subject to DMCA, so you can't host, link to, or otherwise offer pirated content.

Handled over Discord: https://discord.com/channels/398197622168616962/398538798994161664/1529139958441574592 Marking this thread as Solved.

Domain changed, will take effect in about an hour and fifteen minutes.

Looks like wolstech already accomplished this for you a few hours ago. Marking as solved.

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function. For the domains that were removed, if you need any of the files from those domains, they can be downloaded from https://heliohost.org/backup/

Yeah, sorry I lost my head over it. This kind of conscientious service is a little hard to get used to. Appreciate it very much. - Bill Measure with a micrometer. Mark with a crayon. Cut with an ax.

Username: cloudworknepal4 Old Domain: designers7.us.to New Domain: ai.neelamb.com Message: My old domain designers7.us.to is expired and not working. Please help me change my main domain to the new domain mentioned above. Thank you!

Users are only allowed to use the python binaries provided by our server. You may not download and run your own. If you have concerns that something doesn't work, you need to contact support. Trying to modify anything outside your home folder, or creating symlinks to files outside your home folder, will result in a hacking ban. You're sharing a server with several thousand other users. If you want to run custom binaries or access the rest of the server, you need a VPS. If you use /tmp, you should not leave your files in /tmp permanently, as doing so can fill /tmp (which will break the server) and can also be seen as evading the disk space limit (we've had users do that before...). If you do store something in /tmp, your code should either move those files into your account or delete them when finished. If your account is seen doing this sort of thing again, your account will receive a permanent ban without warning or refund. Unsuspended. Your account can take up to 2 hours to function.

When domains are added/removed, or when settings like enabling node or switching PHP versions are changed, Apache has to restart to load the new config before it takes effect. Since you are one of several thousand sites on the server, there are always changes like that being made, and people waiting for them. If you've ever requested a domain or used some of the options in Plesk and were told it takes "up to 2 hours to take effect", the Apache restart is what you're waiting for.

Unsuspended. It can take up to two hours for your domains to function again.

Excellent work. Thank you so much for your help. This community is fantastic. Thanks!

First of all, Morty is the better server. Tommy is slower and older. You were originally on Morty and you have a $16 balance still, but you downgraded yourself to Tommy for some reason. I asked you why, but you never responded to me. There's really no good reason for you to to be on Tommy, especially since you already have more than a year's worth of Morty credit. Is this a real business or is it just a demo site?

Looks like you left your FTP sessions open. The load was from systemd, which usually happens when processes are running inside a user account for extended periods (FTP connections left open, overuse of cron, etc.). In your case, there are a bunch of FTP connections listed as other processes, including several that are marked idle, so that's the most likely cause.

Domain added. It can take up to 2 hours to start working.

There you go https://buy.stripe.com/6oU6oJ63I6gngnT8WFco00m

We do recommend logging in via https://heliohost.org/login/ not directly to https://tommy.heliohost.org/ Glad you got it working again though.

A staff member has to add it for you, which subdomain would you like to add?

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Thanks for your prompt action. much appreciated.