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Hello HelioHost Support, Could you please add my custom domain to my hosting account? Domain: onsocial.top HelioHost username: onsocial Server: johnny (onsocial.heliohost.us) I need this domain to set as the primary domain. I will configure DNS after you add it. Thank you! Best regards, onsocial

Looks like you also posted about this issue here: https://helionet.org/index/topic/67538-desbloquear-conta/ Please do not create duplicate forum threads for the same issue. Asking for "urgent" or "prompt" anything is unlikely to get you an immediate response. All staff are unpaid volunteers who donate their time to assist others. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. There is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please ensure you review our support response timelines (SLAs and ETAs, and why we cannot offer them) at: https://wiki.helionet.org/ETA Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As well, please make sure to review our Terms of Service so you can prevent causing issues or violations: https://wiki.helionet.org/Terms

Looks like you also posted about this issue here: https://helionet.org/index/topic/67539-my-account-appears-to-have-been-suspended/ Please do not create duplicate forum threads for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

I forgot to mention that the TLDs are thetaryag.com and parshaponders.com Is it too late?

Thanks.

Domain added. Since you use Cloudflare, be sure to create the relevant A record so the domain will work. The domain can take up to 2 hours to function.

No problem. Let us know if you need help with anything else.

Yes. Thank you very much.

Sounds good.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Increased, it'll take up to 2 hours to become effective. For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.

Hi all, I've managed to follow the link again and create an account thanks for the quick responses

Domain added. It can take up to 2 hours to function. We don't offer self-service DNS editing at this time. You would need to provide the records you need and we would have to change them on our end if you need custom entries when using our name servers.

You're welcome Glad to see you were able to get the logs and fix the code issue. Please let us know if you need anything else.

Glad you sorted it out, I'll mark this request as [Answered]. For other forum users who see this post: We offer information on how to connect with FileZilla in our technical documentation at: https://wiki.helionet.org/Uploading_Files For most support requests, a quick search on the main page of the Wiki should offer some guidance: https://wiki.helionet.org/

oh, i forgot to edit a file in my site lol...

Hello, Please cancel my Hestia installation request. I will keep the VPS as it is and use SSH/terminal access. No rebuild is needed. Thank you.

Since the 20 days that were transferred from the Morty payment have been used up, there is no need for a trial period anymore, so the new link to pay is https://heliohost.org/vps/pay/?code=AsYrhPBG9TMml7Fd

We offer 2 different free domains, ending "helioho.st" and "heliohost.us". Since you already have alperugurcan.helioho.st as your main domain, we could add alperugurcan.heliohost.us as an addon domain for you. Would that work?

Added. # dig +short CNAME shop.ryofist.dev webstore.tip4serv.com.

Looks like the Apache restart finished or has been unstuck, though the server is still seeing quite a bit of load. Your website is currently up.

Domain added. The domain may take up to 2 hours to function, and since your account is also mid-move, it may need to wait until the move finishes as well.

Your account has been unsuspended and the mailbox passwords for all of your mailboxes have been randomized. You'll need to reset your mailbox passwords to use them. I also removed the forwarder from diretoria@escolasmt address. Forwarded emails count as sent messages (and you had 4 recipients, so each email it received caused 4 emails to be sent). We highly recommend not using forwarders, as just receiving mail will cause you to exceed your mail limit through no fault of your own. Users are limited to 50 sent emails per day for the entire account, so with that forwarder, receiving just 13 emails would've caused you to exceed the limit.

Ok, thanks.

Domain added. If you're not already using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP address. It'll take effect in about 100 minutes.