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Great, thanks. I will carefully go through the tasks and keep watching the https://heliohost.org/dashboard/load/ Thanks

I WANT TO RESTORE THE LAST BACKUP FROM MY FILE BEFORE REBUILT Johnny SERVER I haven't backed up my file And when I download the last backup, it's without my PHP file, and I can't find it

Sorry for the delay.Yes, they're gone. Thanks

Domain added, it'll take effect in just under two hours.

Thanks again, migrated and documented all over the place so users already woke up to their homeland's music and morning news. There's just no way to remote-patch the server initially queried at the moment, so you may still see some hits to .org for a while.

Subdomains added. It can take up to 2 hours for them to start working.

Domains added. it can take up to 2 hours for them to start working.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Yeah, there is a backup from March 23rd when the account was archived. Let us know if you're missing anything from the May 8th backup, and we can try sending you the March 23rd backup instead.

Request a new download link from https://heliohost.org/backup/ I added the backup from May 8th when Johnny was powered off.

I've unsuspended your account. Please allow your account up to 2 hours to fully reinstate. If you're using Wordpress, please be aware that WP is one of the main causes of account suspension. We have more information on how to try to mitigate WP's high account load on our technical documentation wiki page here: https://wiki.helionet.org/WordPress

atrium.city Thank you, greatly appreciated

Thank you for the time spent.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

It's because your account was deleted. When the accounts recover from the Johnny crash, it only comes back with whatever main domain you pick. I've added mydigitallife.tk back to the account for you. It should work within 2 hours. Free subdomains ending in heliohost.org are no longer available to users, and have been restricted to system functions and staff accounts for several years now. It's just that a few users like you have been here so long that they still had them on legacy accounts. I've temporarily added it back, but it will redirect users to astron.helioho.st when they visit it so bookmarks and search results for your old domain can find the new one. There will be a point where the .org domain stops working, so please notify your users. It can take up to 2 hours to function. You have to unpack that on your PC and manually restore the files. You can't use the built-in Plesk restore function to restore it. Depending on the format, it's either a plain tar.gz archive containing a copy of your home folder, or a plesk backup (which can unpacked using these instructions: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File)

Fabulous! All working now, after upload via Plesk 🙏

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Ah. I think Solid Explorer on Android caused this issue. It was my first time using it to connect to tommy ftp. I will just not use it for tommy anymore. Sorry for the trouble and thank you.

DNS recreated.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Oh, that's interesting. Because I've tried connecting to the website on my desktop, laptop and two tablets. I wonder if it's my ISP? I don't know if I need to restart my modem/router. Edit: Oh no ... It really is my ISP Edit 2: Yeah I changed the settings on my router, it works now, thanks for the help. This was an odd experience.

Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.

My main domain bladerunner.top with webmail are not working. Please refresh all DNS records as there should be. Thank You.

Johnny accounts have a limit of 5 domains (one of which must be your main domain), so you cannot request 9 extra domains. https://helionet.org/index/topic/66787-domain-limits/ If you want to request all of these, you will need to upgrade to Tommy first. Otherwise, please specify 5 that you want added, and which one you want as your main domain.