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Hi HelioHost Support Team, I'd like to request a subdomain to be added to my account. • Username: subarna • Main domain: subarnamajhi.com.np • Subdomain to add: nepbhajans.subarnamajhi.com.np • Target folder: /httpdocs/nepbhajans/ I've already created the folder and configured the A record via Cloudflare. Thank you! – Subarna Majhi

I am currently unable to log into our VPS when accessing it via PuTTy. I have ensured the password is correct when typing it, however we receive an Access Denied message.

Username: maijo

Morty is not a VPS, he's a shared hosting server, like Johnny and Tommy, except Morty is the best one of all our shared servers. I can see you got the invite for Morty. Are you actually trying to purchase a VPS, or did you intend to sign up for the Morty shared hosting server? We have checked the system and you should be able to create the Morty account now. Please try again and let us know if you have any trouble, making sure to include the text of any error messages you encounter. Thanks!

i see that your VPS is using Ubuntu 22, would you like to use Ubuntu 24 instead?

We don't need any more details from you to add that. 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Yes, you are in the right section to ask for help with something like this. 🙂 I'm glad the question is solved, but just so you know for any next time and for the benefit of others who may search the forum for help if they encounter a similar issue: The one suggestion I'd have made here is that you could have made a new thread to ask for help with the transaction ID. This thread was marked as [Solved] back in May, and while my reply here proves we still do try to check all unread messages when we can 😅, a new thread to ask for help with the transaction ID for the server move would have a better chance at standing out. We also have some details in our Wiki about Account Moves that may come in handy, for anyone else who spots this thread curious about the automated process or the timeframe for a move.

Please check your PMs for information regarding your Lily account.

Domain added. It can take up to 2 hours to function.

Looks like Wolstech added those domains for you. Let us know if you need help with anything else.

There is no exception for tabbygarf.club. The reason it doesn't get disabled is because you have your MX record set to tommy.heliohost.org. It looks like the new domain doesn't have an MX record yet, so it would get disabled unless you fix that.

thanks a lot

The domains pixelverse.helioho.st and lab18bke.dpdns.org have been added. Please be sure to configure DNS for the lab18bke.dpdns.org domain. They can take several hours to start working.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Sure. The second account has been approved and whitelisted. Please let us know if you need anything else.

Should be fixed. /tmp was full on Morty due to 3.7GB of passenger error logs clogging it up.

That error is usually on our side and is usually caused by /tmp being full... thanks for reporting it, we'll look into it and get it cleaned up.

Solved on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1400555113877209128

That site is working properly for me. Please clear your cache.

Need to activate node.js in my site as following: Application Root: /boomanerio.site/atlas Document Root: /boomanerio.site/atlas/public it says i do not have permission to change application root

The dynamic paths are excellent for my situation. Thanks a lot for your help.

This was already handled here Marking this topic as solved. Let us know if you need help with anything else.

The answer to this question was solved on discord: https://discord.com/channels/398197622168616962/398538798994161664/1400149694918688939 Lily offers MSSQL 2017 but it will needed to be added as an addon to your Tommy account.

Domain added. it can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working.