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Your account has been unsuspended.

You had several backups taking up a total of about 741 MB of space. I deleted those for you. If you have some scheduled backups you may want to disable those, or script them so they send the backup somewhere external because any undeleted backups count towards your 1000 MB limit. If 1000 MB isn't enough you can increase the storage space yourself with the link MoneyBroz posted. Are you able to login now?

Glad it's working for you. Let us know if you need help with anything else.

Subdomains added. it can take up to 2 hours for them to start working.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain added. It can take up to 2 hours to function.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

What is your hosting account's username? (There's no account matching your forum email or username.)

Thanks for the clarification, I was mistyping some entries. 🙂

Your account is suspended for copyright infringement.

This appears to be a request related to the account xcrow which has indeed been suspended for copyright infringement.

Domains added. it can take up to 2 hours for them to start working.

Solved

Account has been reset, you should receive an email to recreate your account shortly.

Were you by chance watching Dexter on the website "xcrow.cc"? If so, the website has been taken down for copyright infringement.

That domain has been added for you. Please allow it up to 2 hours to take effect, and make sure to set up your DNS.

Your email sending limit has been increased.

That feature is only available to Morty users.

Domain added. it can take up to 2 hours to start working.

Domain added, it'll take effect within the next two hours.

Domain added. it can take up to 2 hours to start working.

Added domains.is-a.shop and removed DigitalPlat FreeDomain due to it being redundant.

Neat. Glad to see you got it working

I'm not sure what you mean by "fully attached". In the settings we have, either a domain is not added to your account, or it is added to your account. There is no partial or full setting. I've now updated your account with the new requested main (primary) domain. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hi, Thanks for your reply. I was trying to sign in to my support@almhdy.sd account using the Gmail app, and it failed. That’s why I saw the Dovecot error appear on the Plesk panel. I understand that users don’t have the ability to restart Dovecot, so I agree it’s unusual for me to see it there. Regarding DKIM/SPF/DMARC — I checked using Mail-Tester, and it scored 10/10: https://www.mail-tester.com/test-dk68k2c7h So it looks like the authentication is working fine. Thanks for confirming — everything seems to be working now. Best regards, Elmahdi Abdullah