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VPS number: 36, VPS ID: 740 Hi HelioHost, Please Reactivate My VPS36 The payment was successful On Sun, Jun 14, 2026 at 2:23?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Pmungai, > > Your VPS payment of $37.80 USD is 6 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > If you'd prefer to pay with Stripe you can use this link: > > https://buy.stripe.com/aFafZj63IawDdbH1udco00c > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

VPS number: 36, VPS ID: 740 hi HelioHost, Please Reactivate my vps49 the payment went through today. On Sun, Jun 14, 2026 at 2:24?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Kicc, > > Your VPS payment of $50.00 USD is 6 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > If you'd prefer to pay with Stripe you can use this link: > > https://buy.stripe.com/7sYcN71NsdIPefL7SBco00k > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Great observation! Thank you.

Ended up adding heliohost's name servers with the domain registrar. So: Requesting to add new domain name theclippercampaign.org to my account here and have it point/redirect to existing theclippercampaign.com Thanks

That IP isn't currently blocked. You can signup for a free account at https://heliohost.org/signup/ Free signups open at midnight UTC and noon UTC. You can read our guide on how to get a free account at https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny

We can switch you back to Ubuntu 24 if you want. Let us know what you'd like to do.

What about the data in the current hosting plan? How do I get it on the VPS or is the hosting plan still maintained?

No problem. For what it's worth, the page you described is normal for up to about 2 hours after a domain is added or an account reset is completed. If you recently completed a reset or had the domain added back to the account, that's why you were seeing the message.

Johnny accounts have a 5 domain limit, so these won't fit as written. To make them fit, we need to reduce the number of domains by one. I would suggest either making one of them your main domain (and remove ashraf.helioho.st), or skip the alias. How do you want to proceed?

Yes, I can access it now, thanks.

Since there had been no response for over a week I was checking in on this one, and noticed that you requested reverse DNS for VPS12 to be set to tkcsplace.moe. I missed that the first time somehow, but it's set now. Let us know if you need any help with the DKIM, SPF, and DMARC. Since you are using external DNS you have to actually set the records yourself since we can't login to your Porkbun account, but we may still be able to offer advice if you're having trouble.

I have started your account reset. Prior to the reset I made a full backup which you can download from https://heliohost.org/backup if you need any of your previous files. You should have received an email from no-reply@heliohost.org (not this email) with a link to take the next step in the reset process.

You're having so much trouble with this email thing that I started to think something was wrong with our email system. I checked the headers of your emails manually, and sure enough the reply-to header is still set to gentil@quevvy.com. We've been using this same email system since 2017 or so and it's never taken anyone more than 1 try to send us an email from the correct email address. Since you're really struggling with sending emails in addition to a lot of other really basic stuff I'm going to go ahead and waive our "verify email address" policy this one time and reset your account for you. Let us know if you need help with anything else.

Hello! As you have already been told before: You must send your support request from the email address on the account in order for it to be reset. Providing the email address in the body of the email is not sufficient. The email must actually be sent from that mailbox to prove that you control the associated email address. If you are no longer able to send emails from the email address associated with your HelioHost account, you could change your email address in Plesk so we can accept reset requests from this email address too. Thanks!

Hello! To restore your account backup, you would need to first extract the files from the backup, and then manually upload files back to your account. Plesk's "restore" function will not allow you to upload your entire backup back to Plesk. For more information on how to extract your files from the backup, please see this page in our Technical Documentation Wiki: https://wiki.helionet.org/Account_Backups Once extracted using the steps in the Wiki, you would then re-upload the files to the related folders inside your account (website files go into httpdocs on a main domain, etc.) Please let us know if you have any questions or if you get stuck on any of the extract/restore steps. Thanks!

While you're working on figuring out how to send an email from your gmail address I took a look at your storage usage: Backups 0 MB Emails 0 MB Files 1001.69 MB Trash 0 MB Logs 13.74 MB PSQL 0 MB MariaDB 36.82 MB Total 1052.25 MB 260M /home/gentillenoir075.helioho.st/httpdocs 12K /home/gentillenoir075.helioho.st/.ssh 77M /home/gentillenoir075.helioho.st/git 24K /home/gentillenoir075.helioho.st/.nodenv 62M /home/gentillenoir075.helioho.st/.npm 8.0K /home/gentillenoir075.helioho.st/private 251M /home/gentillenoir075.helioho.st/sitex.quevvy.com 291M /home/gentillenoir075.helioho.st/quevvy.com 0 /home/gentillenoir075.helioho.st/tmp 0 /home/gentillenoir075.helioho.st/var 29M /home/gentillenoir075.helioho.st/usr 12K /home/gentillenoir075.helioho.st/etc 0 /home/gentillenoir075.helioho.st/dev 16K /home/gentillenoir075.helioho.st/files_docker 4.0K /home/gentillenoir075.helioho.st/.config 35M /home/gentillenoir075.helioho.st/.cache 4.0K /home/gentillenoir075.helioho.st/.local It seems like the problem is you asked us to remove the sitex.quevvy.com domain, but you never deleted the files, and then you put all the same files into the quevvy.com domain thereby doubling the usage of that site. After deleting that duplicate sitex.quevvy.com directory for you your storage usage is at 802 MB out of 1000 MB. Now that you're under the 1000 MB limit you should be able to login again and your 503 errors are gone. If you need more than 1000 MB storage you can increase your limit at https://heliohost.org/dashboard/storage/ If you're no longer able to send emails from your gmail account for some reason you could always change your email address in Plesk so we can accept reset requests from this email address too. Let us know if you need help with anything else.

Updated and unsuspended. Your account may take up to 2 hours to function.

The files from your old account can be downloaded from https://heliohost.org/backup/

Your current balance is $6.6407 plus $15 plus $3 bonus brings your new total to $24.6407. Based on your load for the last 30 days your new estimated expiration date is 2026-08-24. If your load increases this could run out sooner or if your load decreases it could last longer though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

In order to reset your account we must first verify your email address. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is to send an email with the text "please reset my account" to support@heliohost.org from the email address listed in the top right corner of https://heliohost.org/dashboard/ Once we've verified your email address we will be happy to start the reset for you.

Are you able to access the wiki now?

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py Installed.

Alright, it looks like the Ubuntu 26 installer works again. You should have just received an email that your VPS is ready to go. Thanks for your patience and thanks for helping us test the new OS.

Thank you, I am forwarding him how to archive the account.

Yes, all good now. Thanks. On Sun, Jun 14, 2026 at 7:10?PM HelioHost Support wrote: > The issue was a DDoS on our wiki this morning broke a firewall rule that > is required to login. It should be fixed now. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68298 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >