[HH#109821] Backup

[HelioHost]

Username: jumonjii, Server: Johnny, Main domain: funstuff.heliohost.us

Hello -
I tried to upload the backup to my account but plesk said it couldn't and it contact the host.
- Chris

[KazVee]

Hello! To restore your account backup, you would need to first extract the files from the backup, and then manually upload files back to your account. Plesk's "restore" function will not allow you to upload your entire backup back to Plesk.

For more information on how to extract your files from the backup, please see this page in our Technical Documentation Wiki: https://wiki.helionet.org/Account_Backups 

Once extracted using the steps in the Wiki, you would then re-upload the files to the related folders inside your account (website files go into httpdocs on a main domain, etc.) 

Please let us know if you have any questions or if you get stuck on any of the extract/restore steps. Thanks!