HelioHost

Username: N/A, Server: N/A, Main Domain: N/A Priority: 9/10 Hello, my account and services insides faced a problem. All services are not working, they return the error 503. Service unavailable. This occured when I sent you a message to reset the plan because they was useless projects inside, but instead of doing that you added files and that hit my plan storage(1117MB / 1000). So now, I want to reset all because I have merged the database before, and not I can restart. That means, delete all files of my account and I'll make new files. username: gentillenoir075 email: gentillenoir075@gmail.com plan: Morty. Priority: 9/10 Urgence : 10/10 Make it as soon as possible because the website serve many peoples.

Username: N/A, Server: N/A, Main Domain: N/A Hello, I am currently researching webhosts for a Minecraft community. I came across HelioHost and I am very interested. My IP address was included in a blocked range due to malicious traffic. I am using T-Mobile 5G Home Internet. Please unblock the following IP address(es): 172.56.80.97 Thank you, and I look forward to working with you all soon! -- Jesse

Username: N/A, Server: N/A, Main Domain: N/A Hello, i face a big problem. My website is nolonger accessible, it return 503 error. And i see this : 1017.1 MB used of 1000 MB, that's why i get this problem, but i was not this problem. When you made a modification i told you, Its on that time i faced this error. It's an urgent to reset my space disk, because it's only that site running there, and it can not cost much place. So, You have to reset, and if possible delete all datas inside, because i can redeploy an other site directly. When you made that modification, you added other files but i didn't say to add files, that why my capacities wa over. Reset all datas of my project please Emergency: 10/10 Priority: 9/10

Yes, all good now. Thanks. On Sun, Jun 14, 2026 at 7:10?PM HelioHost Support wrote: > The issue was a DDoS on our wiki this morning broke a firewall rule that > is required to login. It should be fixed now. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68298 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I'm honored! I've been a big support of helio host for years, I remember when I started with you when there was no tommy or morty, and you were using cpanel, and very old scripts for domain changes and account deletions, now you guys I think are one of the best free web hosts around, I've even talked about helio host on my podcast a lot. I didn't know ubuntu 26 wasn't tested yet, that explains a lot of why the wrong username was created. Is there a way to fix that so I can use it? Is it possible to switch back to 24 or something? I'm glad I was able to help you out even though I didn't even know I was doing that, lol. On Sun, Jun 14, 2026 at 6:47?PM HelioHost Support wrote: > It looks like you picked Ubuntu 26 which is very new, and hasn't been > tested very thoroughly yet. It looks like there was a system error creating > Ubuntu 26 VPS which was causing the wrong username to get created on the > VPS. Thanks for helping us debug the newest OS. We'll get it fixed as soon > as possible. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68288 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: mobilepaq, Server: Tommy, Main domain: xprl.helioho.st On 2026-06-14 17:43, HelioHost wrote: > [1] > > Hey Mobilepaq, > > It's been a while since we've seen you. Are you still using your > hosting account? The last time you logged in was 2026-05-17. In order > to keep your website active you must log into your control panel at > least once every 30 days. > > If you wish to continue using your hosting plan you will need to log in > by clicking the link below. Next, provide your email and password in > the box and click log in to access your dashboard. If you don't log in > sometime in the next few days your website will be replaced with a > inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there > is little reason to view your control panel anymore, but if we didn't > have a way of determing which accounts were abandoned our servers would > quickly become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have > the requirement to login every 30 days to keep your account active that > you may be interested in. You can take a look at your upgrade options > after logging in with the button below. > > Login Now [2] > > [3] > [4] > [5] > [6] > > (c) 2005-2026 Helio Networks. All rights reserved. | Unsubscribe [7] Well, i logined and.. " THIS PAGE ISN?T WORKING heliohost.org is currently unable to handle this request. HTTP ERROR 500 " Tried from both Linux (Chromium) and Win7 (Supermium) - nope, still error 500. Links: ------ [1] https://heliohost.org/partners/namecheap/ [2] https://heliohost.org/dashboard/move/ [3] https://twitter.com/heliohost/ [4] https://www.facebook.com/HelioHost.org/ [5] tel:+1-802-884-3546 [6] https://helionet.org/index/ [7] https://heliohost.org/unsubscribe/?c=70f7a7550fa3eef9cbed0fb799fac078

Username: denisov, Server: Tommy, Main domain: denisov.helioho.st

Username: josguilherme, Server: Tommy, Main domain: contentdeliverynetworkmchfrenia.helioho.st I tried to log into my account but your website was down. Em sex., 12 de jun. de 2026, 20:24, HelioHost escreveu: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Josguilherme, > > It's been a while since we've seen you. Are you still using your hosting > account? The last time you logged in was 2026-05-15. In order to keep your > website active you must log into your control panel at least once every 30 > days. > > If you wish to continue using your hosting plan you will need to log in by > clicking the link below. Next, provide your email and password in the box > and click log in to access your dashboard. If you don't log in sometime in > the next few days your website will be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there is > little reason to view your control panel anymore, but if we didn't have a > way of determing which accounts were abandoned our servers would quickly > become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have the > requirement to login every 30 days to keep your account active that you may > be interested in. You can take a look at your upgrade options after logging > in with the button below. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Username: N/A, Server: N/A, Main Domain: N/A Priority: 5/5 Emergency: 5/5 Hello, I worked on the prolem od domain, it's good now. But i got an other problem, The project quevvy.com has not access to the folder /pulic. This is the message ``` Forbidden You don't have permission to access this resource. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. ``` And when i access to https://quevvy.com, instead of seing the website on live, i see all files of the project, which is very bad. I don't know how you will do exactly, but if possible, the main project on /httpdocs have good health, but i don't use it. If you can delete all other projects, and then attribute the domain quevvy.com in that main project, It can be good. And if possible, RESET ALL (Recommended Action) Account: - username: gentillenoir075 - plan : morty

Username: thebashingzone, Server: Tommy, Main domain: thebashingzone.ddns.net Hi, I'm trying to login to my vps, I was told my username was changed to hunterparker as something was messed up earlier after creating it, it says my password is invalid, and when I try to reset it, it says my reset is pending, and I'd get an email when an admin applies the change. Can someone please help?

Username: N/A, Server: N/A, Main Domain: N/A Hello, HelioHost Team. I want to change the domain on my project Name: Gentillenoir075 Plan: Morty Project: sitex.quevvy.com(with the same domain) New domain: quevvy.com(That means, the project will just change the domain, remove sitex.quevvy.com and put quevvy.com) Thanks

Username: mespinoza00, Server: Tommy, Main domain: appcx.heliohost.us Hello Helio, my site isn't displaying; my index page isn't showing up. My domain is: http://appcx.heliohost.us Username: mespinoza00 Please help me fix this. regards Maurcio [https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif] Libre de virus.www.avast.com

That makes sense, I appreciate your help, maybe that was a system issue or something. I only did that as I wanted to change the OS and username, and didn't want to bother you guys for that, and I like to support helio host with any money I can as I know it's tough for you guys sometimes as a non proffit, so I figured I'd cancel the old one and purchase a new one. On Sat, Jun 13, 2026 at 12:58?PM HelioHost Support wrote: > No, the old VPS was definitely deleted, and the new VPS was created with > the username hunterparker, not hunterp93. In the future if you want to > change your VPS username, just let us know. You don't need to delete the > old one and create a new one. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

So when I canceled the vps on the 6th it didn't actually delete it? I'm just crying to figure out how hunterp93 was still the username as I selected hunterparker when I ordered the new one. On Sat, Jun 13, 2026 at 12:53?PM HelioHost Support wrote: > I am changing your VPS username back to hunterparker. You'll receive an > email in 10-30 minutes when it's ready. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Not sure what's happening here, now I'm really confused, I had a vps that I canceled june 6th, I reordered a new vps yesterday as the reason I deleted the old one was I wanted to change my username to hunterparker, and I wanted a different OS so I could continue to learn the ssh commands, I have hunterp93 for the forums, not sure what account had hunterp93 for vps, I thought that would've been deleted when I canceled that one. On Sat, Jun 13, 2026 at 12:22?PM HelioHost Support wrote: > i checked all of the accounts on the server using "cut -d: -f1 > /etc/passwd" and the only one that wasn't a system account was hunterp93 > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Wait, I'm confused. When I ordered my vps, I chose hunterparker for my username, I don't understand how this stuff works. On Sat, Jun 13, 2026 at 12:15?PM HelioHost Support wrote: > It failed because you changed the username from hunterparker to hunterp93. > i've applied the new password to the hunterp93 account. Are you able to > login now? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68280 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: thebashingzone, Server: Tommy, Main domain: thebashingzone.ddns.net Trying to reset my password for my VPS server and when I completed the process it said something about that it couldn't automatically update the VPS password and it needed to be done by an admin or something, I was just curious if that's a system issue or if it's supposed to do that, any help would be greatly appreciated.

Username: snoow, Server: Tommy, Main domain: snoow.cf Hi, Please update my account to email address cristian.silaghi@proton.me Thank you in advance. Best Regards, Cristian Silaghi

Username: N/A, Server: N/A, Main Domain: N/A Hi, I'm interested in the Tommy plan. Before I donate $2, I have a few questions: 1. Can I run a continuous Python script (while True loop) that polls an external API every 90 seconds? 2. Do you allow outbound HTTPS requests to external APIs? 3. What Python version is available? 4. Can I pip install Python packages like requests? 5. Is there a process time limit for running scripts? Thanks.

VPS number: 66, VPS ID: 679 It?s back right? On Wed, Jun 10, 2026 at 3:29?PM HelioHost Support wrote: > Hello Ocarinavps, > > We noticed your VPS stopped responding to pings. Please read our Terms of > Service again at > > https://heliohost.org/terms > > Specifically the line that states > > > Your VPS must respond to ICMP pings. This is required by our ISP. > > You're welcome to run a Tailscale on your VPS, but it cannot block pings. > If you enable Tailscale again please make sure that your VPS is still > responding to pings on the IP 65.19.191.149. You can test this yourself by > opening a command prompt on a Windows, Linux, or Mac and running the command > > ping 65.19.191.149 > > If you do not have access to a Windows, Linux, or Mac computer you should > be able to download a ping app to your mobile device as well to test pings. > Let us know if you have any questions. > > > HelioHost Support > https://heliohost.org > https://helionet.org >

Username: N/A, Server: N/A, Main Domain: N/A Por favor requiero que me Levante la suspensi?n de mi cuenta User: chatapp Web: chatpic.helioho.st

Hi I would like to thank you for the fact that the domain is already set up ? I have started working on it. Regarding the database, please have a look and let me know if this is sufficient. It consists of a database with a few tables that I already had previously. [cid:79591265-efae-452b-a535-e21192e863a9] I look forward to your feedback. Thank you. Bernardo Pinto Coelho [rgb_iscte_pt_horizontal_positive_mail] Servi?os de Infraestruturas Inform?ticas e de Comunica??es Edif?cio II, Sala C701 Avenida das For?as Armadas, 1649-026 LISBOA Portugal Telefone: +351 210 464 468 | Extens?o: 223 295 ________________________________

Great thanks for sorting Eddy On 06/06/2026 04:53, HelioHost Support wrote: > I was wondering why that Morty invite wasn't being used. I deleted it > and applied the $6 credit to your existing Morty account. Your current > balance is $-0.1523 plus $5 plus $1 bonus brings your new total to > $5.8477. Based on your load for the last 30 days your new estimated > expiration date is 2026-11-30. If your load increases and you have > some overages this could run out sooner though. We'll email you > occasionally to let you know how your balance is being used. Thanks > for increasing your Morty balance. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68190 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Username: fredforest, Server: Morty2, Main domain: ewc.heliohost.us Hi can you help I just renewied my subsciption via my paypal account - but it sent me a valataion email to my other email address that under my paypal email address not? this one. I want the credit to be on this account and not have another login to serpater from this account which is what wnated the credit to be for. Thanks Eddy On 04/06/2026 04:13, HelioHost Support wrote: > Hey Fredforest, > > We just wanted to advise you that your Morty account balance has been > used up. > > Your account is currently at $-0.0865. You will need to add additional > funds to your account if you wish to remain on Morty. To do that, > please send us a minimum of $5 via any of our donation methods ( > https://heliohost.org/donate/ ) and let us know the transaction number > so we can credit the account. > > You can review your account's billing history here: > https://heliohost.org/dashboard/billing/ > > If we don't receive a response within 24 hours, your account will move > to Tommy, which will make it subject to load and inactivity suspensions. > > If you have any questions or have made a donation that needs to be > credited, please reply to this email to contact support. > > HelioHost Support > https://heliohost.org > https://helionet.org

Username: pintocoelho, Server: Johnny, Main domain: pintocoelho.helioho.st Good afternoon, I have an account on the Johnny server (https://johnny.heliohost.org/) with the username pintocoelho. As you are aware, there was recently an issue with the servers which resulted in data loss. By following your instructions, I was able to recover my files from the /backup directory, so that part is now resolved. However, I am currently facing a few issues that I would appreciate your assistance with as soon as possible: 1. Domain reconfiguration I would like to restore my domain rcc.heliohost.org (which I was previously using), but I cannot find any option in my dashboard to add or manage domains/hosts. 2. Database recovery I am unable to locate any backup of my database. I am not sure whether: * it was not included in the provided backups, or * there is a specific procedure required to recover it that I may be missing. I would appreciate your guidance on how to: * reconfigure the domain * recover (or verify the availability of) the associated database I look forward to your response. Kind regards, Bernardo Pinto Coelho Bernardo Pinto Coelho