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Showing topics posted in for the last 365 days.
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Domain changed, it'll take effect in about 30 minutes.
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[Solved] Why was my account suspended? (devashraf)
wolstech replied to devashraf's topic in Suspended and Queued Accounts
Glad to see you figured it out Please let us know if you need anything else. - Today
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Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.
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ToolHive - Multiple tools, one spot
PoppaBuzz replied to PoppaBuzz's topic in Technology and the Internet
- Yesterday
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I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
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Subdomain added, it will take effect in two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP address for the domain to work.
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[Solved] Issue with Morty Plan Website Not Loading
Unknown025 replied to peeky's topic in Contact HelioNet
Glad you figured it out. -
I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
- Last week
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For clarification, cloudflare keeps throwing a gateway timeout error which means the software you are using is too heavy for the site to load. For example Wordpress is notorious for this.
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[Solved] Request to reset my Account to start over
elkhaddir replied to elkhaddir's topic in Customer Service
i can now recreate it, thanks @wolstech you are the best -
I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
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Okay thanks
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I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
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I only deal with XMR and Aeon because they require separate processing. All other currencies are handled through coinbase on our end, which is done by Krydos. But yes, we can accept LTC or any other currency listed on the donate page: https://heliohost.org/donate/ Please provide the transaction ID and coin used after sending crypto. The amount credited will be based on the amount received in our wallet (which is after fees/gas/etc.) so be sure to account for those when sending.
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Hello! Domains like "helio.st" are not available in our free domains. I've guessed that you meant "familybudget.helioho.st" and added that one. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I also removed the familiybudget and api.familiybudget subdomains as requested. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the subdomains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
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I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
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Your current balance is $0.0122 plus $5.00 plus $1.00 bonus brings your new total to $6.0122. Based on your load from the last 30 days this balance should last until 2026-10-03. If your load increases it may run out sooner. We'll email you occasionally to let you know how your balance is being use. Thanks for increasing your Morty balance.
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It looks like this domain is now using Cloudflare as I suggested. I'm going to mark this as solved. Let us know if you need help with anything else.
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Are you trying to sign up for Johnny? The Johnny option on the Plans page does that intentionally when its full for the day to keep people from registering. See https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny for more information on how to get an account on that server. The other options are available 24/7 but are not free. Tommy: https://heliohost.org/tommy/ and Morty: https://heliohost.org/morty/
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Oh...legacy account. Yeah old cPanel accounts used to do that (put addon docroots inside the main domain docroot). We typically recommend just resetting the account if its old enough to be set up that way because of all the weird bugs these accounts usually have, but the fact you both would lose your legacy .org domain (the new account would be keibeeit.heliohost.us since the .org ones are now limited to staff), have third party email DNS set up manually by us, and have an (also really old) Lily account attached to it that would need to be manually fixed after resetting make resetting kind of impractical if the account otherwise works. The document root for domain keibee-it.com has been moved to ~/keibee-it.com for you and will take effect within the next 2 hours. It may show a 404 error or other strange behavior until then.
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Are you waiting up to 2 hours for an apache restart? Node doesn't fully disable/enable immediately. It needs an apache restart to take effect.
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I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
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No problem, please let us know (by making a new thread) if we can help with anything else. 🙂
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Here are the DNS records gab.pt.eu.org. 14400 IN TXT "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.gab.pt.eu.org. 14400 IN TXT "o=-" default._domainkey.gab.pt.eu.org. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAlhoaveQHXrnhdK5QpkflFQXGGchTtTizdX3qnpBLQjPvOi4PNkgA2Rn2G9AYDg9z8MFH86l+MOYuOy9gOhoVHMZvVtDM5i+g/YOfKz3l5YxNb8+ltLjivU2541UyryG6leONKkOb2+mWC2vZJ7o3+Wl0G6pXHuo8xZC03t6F8ywjFoD3lbJbutc+tc+yXJIrA" "cyEAOhdk0KdRvK/RDlVJQS02F/eXEovAnwU/lGYEifYuLelEtpxiplCAT2oMFkSRbzxqsvg990jbAdrtaHgmIicRal3P53VJJGQ3v+21dJFKjkwgAxve94FaXchvJSUKonQn/VBnuXgWXJQsIvPvQIDAQAB;" ) You can either change your NS records to ns1.heliohost.org and ns2.heliohost.org or copy those into your external DNS provider.
