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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

Thank you so much KazVee! Even if those limits are...unrealistic, any sort of increase over the 10-25M limit would be appreciated. Cheers!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I've marked this thread as [Solved] since there are no outstanding queries. However if you change your mind and want a .org temporary alias, please go ahead and raise this in a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Hello! Unfortunately the issue has been reported by a few Tommy server users, and it's currently being worked on. When I check your account, I see last login showing as 2026-06-14 18:08:39 so it counted your login, even if it didn't actually let you in. So your account will be active for another 30 days from today. Once we know more about the problem with Tommy, we'll be able to provide a more comprehensive update. Sorry for the inconvenience in the meantime in being unable to access your account.

Thanks for your message. There seem to be issues currently with access to the Tommy server. The problem has been flagged in the staff channel and is being investigated. Sorry for the inconvenience in the meantime. We'll be able to update you with more info once we determine the cause and confirm once it's been resolved.

Hello! I'm having an issue logging into my Tommy account as well, and I've flagged the issue in the staff channel and it's being investigated. Sorry for the inconvenience. When I check your account, I see last login showing as 2026-06-14 15:58:41 so it counted your login, and you're clear for another 30 days now as of today.

Thanks! I don't see that IP as being blocked. I'll escalate this issue to the root admins who'll be able to investigate further here. In the meantime, if you're after something specific in the Wiki, let me know. I'll be happy to paste the info for you into the forum in the meantime as a temporary workaround while we try to get your Wiki access resolved.

Wiki got attacked by bots. The forum and wiki live on the same server, so the wiki being hit causes the forum to slow down. We are working to mitigate the bot attack against the wiki.

This support request is being escalated to our root admins for their consideration.