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Fabulous! All working now, after upload via Plesk 🙏

Thanks a lot, the most recent logs tell me about remaining daily users too.👍 These are on devices abandoned by their vendor 15 years ago, but popular among expats, and more recently, kids. Keeping the .org TLD might spare them the hassle of reflashing to a new server's address.

Hi. Sorry, me again. Looks like some dependencies didn't get properly installed with my last request for whatever reason, so I'm back with Account Username: dragoe Sever: Johnny Version: Python 3.14 Modules: Sniffio tzlocal Apologies and thank you very much

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Ah. I think Solid Explorer on Android caused this issue. It was my first time using it to connect to tommy ftp. I will just not use it for tommy anymore. Sorry for the trouble and thank you.

DNS recreated.

Remote access enabled. host=64.62.151.106 port=5432 user=alexandrepascoal_raptor dbname=alexandrepascoal_eagleeye password=<set in Plesk>

Hello, I recently reactivated my account, but all my files and databases are completely missing. I do not have a local backup of my website, and the official backup tool did not find any files for my account either. Could an administrator please check your internal server archives to see if there is any backup of my data that can be manually restored? Username: a2025 Server: Johnny Main Domain: curiosimundo.heliohost.st/es Thank you for your assistance.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Oh, that's interesting. Because I've tried connecting to the website on my desktop, laptop and two tablets. I wonder if it's my ISP? I don't know if I need to restart my modem/router. Edit: Oh no ... It really is my ISP Edit 2: Yeah I changed the settings on my router, it works now, thanks for the help. This was an odd experience.

Hello, can you please add the following dns record to my site. type: txt hostname: @ data: protonmail-verification=8995d526f4c0470fc26d86dc9cbed9e6a8f0b538 Thank you

You can download the data we were able to recover here: https://heliohost.org/backup/ In your case, it looks like the backup is from 2024. Newer files may be available for your account, but newer databases will not be. Would you like me to have Krydos take a look? Directions for unpacking the backup are here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File After you unpack it, you'll manually rebuild your site using the data from the backup.

Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.

My main domain bladerunner.top with webmail are not working. Please refresh all DNS records as there should be. Thank You.

Johnny accounts have a limit of 5 domains (one of which must be your main domain), so you cannot request 9 extra domains. https://helionet.org/index/topic/66787-domain-limits/ If you want to request all of these, you will need to upgrade to Tommy first. Otherwise, please specify 5 that you want added, and which one you want as your main domain.

$6 ($5 + $1 bonus) has been added to your account, giving you a total balance of $6.4521. Thank you for your payment.

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

I've removed the 'others' subdomain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the 'genesis' subdomain to your account. It can take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You were blocked in the firewall for failed SFTP logins. i've unblocked your IP, can you connect and login now?

2 weeks from May 7th is May 21st. It's now May 24th so your VPS has been powered off. It can still be renewed if you want though. https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

Awesome, thank you Krydos and Wolstech! I appreciate you getting these added back so quickly after the rebuild. Thanks for the incredibly fast turnaround! Everything is good to go now. I really appreciate the team's hard work. 🥰😍🤩👍

thank you very munch. Adding domain must be manual and ask moderator are understanable, Now i need to add sub domain? is it also need to add manually? no auto? or it will destroy main domain? im trying to learn some mail, so i need subdomain mail.neocloud.qzz.io and lets encrypt cert on it but cannot find menu for sub domain.

I WANT TO RESTORE THE LAST BACKUP FROM MY FILE BEFORE REBUILT Johnny SERVER I haven't backed up my file And when I download the last backup, it's without my php file, I can't find it pleskbackup-evram.tar

Domain added. It can take up to 2 hours to start working.

This support request is being escalated to our root admins.