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Hello, Everything is working now — thank you! Opening the port solved the issue. I really appreciate your help.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Subdomains added. it can take up to 2 hours for them to start working.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain added. It can take up to 2 hours to function.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

What is your hosting account's username? (There's no account matching your forum email or username.)

Thanks for the clarification, I was mistyping some entries. 🙂

Your account is suspended for copyright infringement.

This appears to be a request related to the account xcrow which has indeed been suspended for copyright infringement.

Domains added. it can take up to 2 hours for them to start working.

Solved

Account has been reset, you should receive an email to recreate your account shortly.

Were you by chance watching Dexter on the website "xcrow.cc"? If so, the website has been taken down for copyright infringement.

That domain has been added for you. Please allow it up to 2 hours to take effect, and make sure to set up your DNS.

Your email sending limit has been increased.

That feature is only available to Morty users.

Domain added. it can take up to 2 hours to start working.

Domain added, it'll take effect within the next two hours.

Domain added. it can take up to 2 hours to start working.

Added domains.is-a.shop and removed DigitalPlat FreeDomain due to it being redundant.

Neat. Glad to see you got it working

I'm not sure what you mean by "fully attached". In the settings we have, either a domain is not added to your account, or it is added to your account. There is no partial or full setting. I've now updated your account with the new requested main (primary) domain. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hi, Thanks for your reply. I was trying to sign in to my support@almhdy.sd account using the Gmail app, and it failed. That’s why I saw the Dovecot error appear on the Plesk panel. I understand that users don’t have the ability to restart Dovecot, so I agree it’s unusual for me to see it there. Regarding DKIM/SPF/DMARC — I checked using Mail-Tester, and it scored 10/10: https://www.mail-tester.com/test-dk68k2c7h So it looks like the authentication is working fine. Thanks for confirming — everything seems to be working now. Best regards, Elmahdi Abdullah

This sort of traffic is basically normal for any website that's been around for more than a few weeks. It's almost entirely malicious bots that are searching for things like a vulnerable Wordpress installation to break into or configuration files with database credentials so they can steal your data. The nginx errors are usually because the server is overloaded. That's pretty normal for Johnny when server load is up. Apache restarts can also cause these. They're less of an issue on Tommy and nonexistent on Morty. We generally just advise users to block unwanted traffic like this in .htaccess if they are causing load issues, though in your case you said they're hitting nonexistent files and getting 404 errors, which cause so little load that you likely won't even see it register on the load chart. We do not have an edge firewall or similar (we can't afford one due to our funding structure), though the server itself has a software firewall that we've used in severe cases to address an account under attack. If you're would like, you can also file an abuse report with the owners of the incoming IP addresses in question. You'll need to find the company that owns the IP (pretty easy to do by googling it), then follow whatever that company provides for an abuse complaint. I've had success reporting addresses that are based in the US and EU, but you're unlikely to receive responses from hosting companies in countries like Russia and China (if they even accept abuse reports), where this sort of activity is tolerated (if not legal).